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Марія

Customer support specialist

Age:
45 years
City of residence:
Ternopil
Ready to work:
Remote

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Mariia Kalishchuk
11.02.1981
CONTACT
Address
55 Zluky Str. Ternopil,
Ukraine 46023
Phone number
[open contact info](look above in the "contact info" section)
Email
[open contact info](look above in the "contact info" section)

SKILLS
- Language quality assurance
- Instructional design
- Corporate training
- Error detection & proofreading
- Cross‑cultural communication
- Process improvement
- Stakeholder collaboration & reporting
LANGUAGES
-Ukrainian — C1 (native)
- English — B2/C1
- German — A2

PROFILE
Results‑driven language and training professional with 20+ years of experience in education, content quality assurance, and corporate learning. Proven ability to deliver measurable improvements in communication accuracy, learner performance, and process efficiency. Skilled in adapting expertise to diverse industries — from education to business training to language quality analysis.
PROFESSIONAL EXPERIENCE
Language Quality Analyst / English Instructor
Golden Staff, English in 4 Months | 2022 – Present
- Improved learner communication accuracy by 35% through targeted feedback and error detection.
- Delivered 500+ online sessions via Zoom/Teams, maintaining 95% satisfaction ratings.
- Enhanced consistency of training materials by auditing and revising content against style guides.
English Language Teacher
Ternopil Lyceum 21 – Art School | 2021 – 2024
- Increased student exam pass rates by 20% by implementing structured teaching strategies.
- Designed and delivered curricula aligned with national standards, impacting 200+ students annually.
- Produced performance reports that informed school leadership decisions.

English Instructor / Program Developer
Private Educational Club | 2010 – 2021
- Expanded client base by 40% through tailored language programs and effective marketing.
- Conducted 1,000+ lessons (individual, pair, group) with measurable fluency improvements.
- Managed online presence and promoted services, generating consistent new business leads.
Marketing Department Manager
Publishing House “Bohdan” | July 2007 – August 2008
- Increased online shop traffic by 25% by translating and optimizing English content.
- Ensured accuracy and consistency of digital materials, reducing customer complaints by 15%.
English Teacher
Primary School 17, Ternopil | 2003 – 2013
- Boosted student language proficiency scores by 30% through innovative lesson planning.
- Built strong teacher‑student relationships, improving classroom engagement metrics.
EDUCATION
• Specialist Degree in English & German Philology
Ternopil State Pedagogical University | 2003
• Certificate of Leadership Course
Ukrainian Catholic University/ 2023

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