Сергій

Serhii Zderchuk
Support Manager
Profil
I am a part-time Software Engineering student passionate about IT Support and
technology. I enjoy troubleshooting technical issues, assisting users, and finding
efficient solutions to everyday challenges. My academic background has
strengthened my analytical mindset, problem-solving skills, and fundamental
understanding of IT systems. With approximately one year of experience in sales, I
have significantly enhanced my communication skills, both written and verbal.
Working in dynamic environments has taught me how to interact effectively with
clients, prioritize tasks efficiently, and remain calm under pressure. I am seeking
an opportunity to advance my career in Technical Support, where I can further
develop my technical expertise, deliver exceptional customer service, and
contribute effectively to a collaborative team.
Contact Experience
Phone
[open contact info](look above in the "contact info" section)
Headway 05.2025-06.2026 (Support Manager)
Email
[open contact info](look above in the "contact info" section) I am a part-time Software Engineering student passionate about IT Support
and technology.
Address I enjoy troubleshooting technical issues, assisting users, and finding efficient
Chernivtsi,Ukraine solutions to everyday challenges.
My academic background has strengthened my analytical mindset, problem-
Skills solving skills, and fundamental understanding of IT systems.
With approximately one year of experience in sales, I have significantly
TECH SKILLS enhanced my communication skills, both written and verbal.
Working in dynamic environments has taught me how to interact effectively
Jira with clients, prioritize tasks efficiently, and remain calm under pressure.
I am seeking an opportunity to advance my career in Technical Support,
Zendesk
where I can further develop my technical expertise, deliver exceptional
customer service, and contribute effectively to a collaborative team.
Postman
Combined Experience 06.2024-04.2025 (Sales Manager)
Confluence
End-to-End Client Communication: Managing client relations across all stages
GitHub of cooperation via written channels (chat/email) and online meetings;
conducting cold calls and handling objections effectively.
SOFT SKILLS English-Speaking Resource & Prospect Management: Identifying, attracting,
and qualifying leads on international platforms (Upwork, LinkedIn), with
tailored communication for English-speaking markets.
Problem-solving Sales Funnel Management: Building, analyzing, and maintaining sales
pipelines, guiding leads from initial contact to successful deal closure.
Teamwork
Teamwork & Cross-Functional Communication: Collaborating effectively
within team environments, coordinating efforts to achieve shared goals, and
Time management
maintaining clear internal communication.
Attention to detail
Key Strengths
Languages
Customer-Focused & End-to-End Communication: Proven ability to manage client
English – interactions across all stages via written messaging, online meetings, and verbal
calls, including objection handling and maintaining composure under pressure.
Upper Intermediate (B2) Problem-Solving & Analytical Thinking: Strong ability to analyze technical issues,
troubleshoot systems, and find efficient solutions, grounded in a Software
Ukrainian & Russian – Engineering academic background.
Ticket Management & Prioritization: Experienced in managing sales pipelines and
Proficient (C2)
incoming client requests, prioritizing tasks effectively in dynamic, fast-paced
environments.
Cross-Functional & Team Collaboration: Solid track record of working closely with
internal teams, sharing knowledge, and coordinating efforts to achieve common
project goals.
English-Speaking Market Proficiency & Attention to Detail: Skilled in lead
qualification, research, and personalized communication on international
platforms (Upwork, LinkedIn) with high accuracy and cultural adaptability.