Rutendo

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5902064

Work experience

Customer service representative// Agent and Dispatcher

from 09.2021 to 05.2022 (8 months)
Roadside assistance, Remote (Telecommunications and networking)

Key Responsibilities:
•Receive inbound calls from clients, actively listening to their concerns and providing empathetic assistance.

•Place outbound calls to gather relevant information, such as location, vehicle details, and service requirements, in order to dispatch appropriate assistance.

•Provide quotes and accurate information regarding available services, addressing any inquiries or concerns the clients may have.
•Collect and record client data accurately in the company's database, ensuring all necessary information is captured for efficient service provision.

Achievements:
•Consistently provided exceptional customer service, demonstrating strong interpersonal skills and empathy in assisting clients during stressful situations.

•Implemented a feedback system to gather client opinions and satisfaction ratings, leading to improved customer satisfaction levels.

•Developed effective communication and problem-solving skills, enabling me to address client inquiries and resolve issues efficiently.

Call center representative

from 12.2019 to 07.2021 (1 year 7 months)
ISI group, remote (Telecommunications and networking)

Key Responsibilities:
•Made outbound calls to clients, effectively communicating the purpose of the call and scheduling appointments between clients and advisors based on their availability.

•Collected and accurately recorded client data, ensuring all necessary information was captured in the company's database for future reference and smooth processing.

•Handled customer inquiries promptly and professionally, providing accurate and comprehensive information about Sunlife insurance policies, coverage, and claims procedures.
•Actively listened to customer concerns and complaints, addressing them with empathy and finding appropriate solutions to resolve issues effectively.

Achievements:
•Successfully scheduled appointments between clients and advisors, optimizing the appointment setting process and enhancing overall customer experience.

•Demonstrated meticulous attention to detail in collecting and recording client data, contributing to accurate and up-to-date customer records.

•Handled a wide range of customer inquiries and provided prompt and accurate information, ensuring a high level of customer satisfaction.

•Effectively addressed and resolved customer complaints, turning negative experiences into positive outcomes and strengthening customer loyalty.

•Developed strong problem-solving and conflict resolution skills, enabling me to handle challenging situations with professionalism and empathy.

•Maintained a high level of customer service standards, consistently meeting or exceeding performance targets and metrics.

Education

Bukovinian State Medical Education

Medicine, Chernivtsi
Unfinished higher, from 2020 to 2024 (4 years)

Damelin

Matric, Pretoria
Specialized secondary, from 2009 to 2014 (5 years 11 months)

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — beginner

References

John Nel

John Nel

Manager, ISI

Additional information

My experience as a Call Center Representative at ISI Group, working for Sunlife Insurance Company, has equipped me with excellent customer service, communication, and problem-solving skills. I have gained a deep understanding of insurance products and policies, as well as the importance of providing personalized and efficient support to customers. I am dedicated to delivering exceptional service and ensuring customer satisfaction in every interaction.