Андрій

Andrii Subtelnyi
Ternopil, Ukraine | Date of birth: 23.03.1993
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

CUSTOMER SUPPORT AGENT
Customer Support specialist with 4+ years of experience in handling customer/client
inquiries. identifying and resolving issues. Proven communication and attention-to-
detail skills, with a proactive approach to improving work processes and service
quality. Reliable and accountable, committed to maintaining high service standards,
while adapting to individual customer needs.

SKILLS
● Professional communication ● Google Workspace
● Attention to detail & accuracy ● MS Office
● Data management & documentation ● Zendesk (Basic)
● Problem solving & troubleshooting ● Messaging platforms

WORK EXPERIENCE
Pexly (BPO) - Ternopil (Remote) Apr 2022 - Aug 2026
Customer Support Representative
● Communicated with hotels worldwide via phone to confirm reservations.
● Clarified and identified specific reservation-related issues with hotels.
● Communicated with the client’s L2 CS team through email, regarding reservation-
related issues and provided responsive follow-up actions when needed.
● Documented and organized reservation-related information obtained through
communication with hotels and client, ensuring accurate and up-to-date records.
● Supervised, provided training and shadowing sessions for new agents.

Mindy Support – Ternopil (On-site/Remote) May 2019 - Apr 2022
Data Annotation Specialist/Graphic Assistant
● Collected and processed data according to project requirements/instructions, ensuring
information was complete and accurate.
● Reviewed and annotated datasets by applying predefined labels, categories, and
attributes in accordance with detailed project guidelines.
● Analyzed data to identify errors, performed regular quality checks to verify the
accuracy, consistency, and completeness of annotated data.

Self-Employed 2014 – May 2019
Online Gaming Market Trader
● Purchased and resold in-game items by analysing current market prices, comparing
available offers, and identifying undervalued items with potential for profitable resale.
● Monitored item prices, analyzed market trends, item rarity, supply and demand when
making purchasing and selling decisions.
● Negotiated directly with other players to secure favourable purchase and sale prices,
while maximising potential profit.

EDUCATION
European University - Ternopil 2011 – 2014
Master’s degree in “Economy of Enterprise”

Galytskyi College - Ternopil 2008 – 2011
Jr. Specialist’s degree in “Economy of Enterprise”

LANGUAGE COMPETENCIES
● English - B2 Upper-Intermediate (verbal, written)
● Ukrainian - Native
● Russian - Fluent