Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20140768/

Work experience

Technical Support & Automation Specialist

from 03.2023 to now (3 years 7 months)
Leeloo.AI, Дистанційно (IT)

Provide technical customer support for a SaaS automation platform (sales funnels, chatbots, CRM, integrations) via live
chat, email and messengers; maintain 90%+ CSAT.
Diagnose and resolve complex issues: API errors, webhook and data-flow failures, CRM sync problems, funnel logic and
landing page bugs; reproduce, isolate the root cause and ship or escalate a fix.
Escalate defects to engineering through Jira with clear reproduction steps, logs and expected behavior; verify fixes and
follow up with customers until resolution.
Wrote 200+ knowledge base articles and step-by-step guides in Confluence and Notion and recorded dozens of video
tutorials, reducing repeat tickets and shortening onboarding time.
Configured 100+ sales funnels, landing pages and CRM integrations (HubSpot, Pipedrive, Zoho, AmoCRM, KOMMO,
KeyCRM, Kwiga, GoHighLevel) as part of technical onboarding and implementation support.
Automated internal support workflows and data flows with n8n, Make and Zapier (CRM to Google Sheets sync, alerts,
reporting), cutting manual work for the support team.
Turn customer feedback into structured feature requests and bug reports for the product team.

Technical Support & Content Creator

from 01.2021 to 02.2023 (2 years 2 months)
Seller Insiders, Дистанційно (Освіта, наука)

Provided technical support to Amazon FBA clients and the internal team on product, tooling and account questions via chat
and email.
Created educational materials and managed the company YouTube channel (scripts, recording, publishing): dozens of
tutorials that answered common customer questions at scale.
Configured chatbots and early AI-based tools to automate FAQ handling and internal business processes.

Lead Generation Specialist

from 07.2019 to 10.2021 (2 years 4 months)
Owlab Inc., Дистанційно (IT)

Handled first-line B2B communication in written English: outreach, discovery questions, qualification and handoff to the
sales and development teams.
Maintained lead pipelines and CRM records; combined automated outreach with manual qualification.

Education

Zaporizhzhia State University

Programming and Maintenance of Digital Devices, Запоріжжя
Higher, from 2015 to 2019 (4 years)

Programming and Maintenance of Digital Devices

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• N8n
• API integrations
• REST API
• Webhooks
• OpenAI API
• Claude API
• Prompt Engineering
• Workflow Automation
• RAG
• JSON
• Openclaw
• OAuth
• JavaScript
• Make.com
• Zapier
• LLM
• Vector Databases
• Embeddings
• AI Agents
• No-Code
• Pipedrive
• Salesforce
• Airtable
• Monday
• Asana
• AmoCRM
• Zoho
• HTML
• CSS
• Docker
• Confluence
• Notion
• Stable Diffusion
• Kling
• Runway
• English
• Support
• Work with clients

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

Customer Support Specialist with 4+ years of technical and customer support experience for SaaS and e-commerce
companies (Leeloo.AI, Seller Insiders). Resolve complex product and integration issues across live chat, email and
messengers while maintaining 90%+ CSAT. Author of 200+ knowledge base articles and dozens of video tutorials that cut
repeat tickets and speed up onboarding. Hands-on with APIs, webhooks, CRM integrations and automation tools, so I fix root
causes, not symptoms, and communicate clearly with both customers and engineers. Looking for a full-time remote Customer
Support / Technical Support role.