Ukraine's #1 job service
Artem
VIP акаунт-менеджер
- City of residence:
- Khmelnytskyi
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone number
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/20165944/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Artem Truhan
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Khmelnytskyi
2002-03-17 @MiracLe_3071
Professional Experience
03/2025 – 08/2026 EVOPLAY
remote VIP Account Manager
Managed and maintained long-term relationships with a portfolio of VIP players
•
Monitored player activity, gaming patterns, and engagement metrics
•
Provided personalized bonuses, promotions, and offers based on individual player
•
preferences
Proactively communicated with VIP players to support retention and player
•
satisfaction
Handled escalated cases related to payments, KYC/AML, and technical issues in
•
cooperation with relevant teams
Key Achievements:
Achieved 90–115% of monthly deposit and NGR targets for the managed VIP
•
portfolio
Reduced VIP churn rate by ~15% by implementing targeted re-engagement offers
•
and proactive outreach
Worked closely with Payments and Risk teams to resolve player-related issues
•
12/2023 – 02/2025 EVOPLAY
remote Senior Support Specialist
Provided customer support and handled complex and non-standard customer
•
inquiries
Assisted with onboarding and provided practical guidance to new chat operators
•
Monitored the quality of customer support and adherence to internal standards
•
Ensured compliance with Customer Support procedures and service quality
•
standards
11/2021 – 11/2023 EVOPLAY
On-site / Remote Customer Support Operator
Provided 24/7 chat support for international users across Multi-GEO regions.
•
Assisted players with deposit/withdrawal requests, promo terms, and KYC
•
procedures.
Demonstrated fast response times and deep understanding of platform features.
•
Education
2020 – 2024 Higher Education
Kyiv National Aviation University
Major: International Economics
SKILLS & COMPETENCIES
Hard Skills Soft Skills Tools & Systems
VIP Portfolio Management &
• •High-Touch Communication & •Work Tools: JIRA, In-house
High-Roller Retention Negotiation Helpdesk, Google Workspace,
LTV Optimization & Churn
• •Conflict Resolution & De- MS Excel.
Prevention escalation •Communication: Microsoft
Personalised Bonus Policy &
• •Stress Resilience & Teams, Zoom, Element.
Offer Management Adaptability •AI Tools: ChatGPT, Gemini,
Dispute & Escalation
• •Proactive Problem-Solving & Grok.
Management Critical Thinking
AML / KYC Compliance &
• •Time & Priority Management
Responsible Gaming
Customer Support Operations
•
& KPI Tracking (SLA, CSAT,
FRT)
Languages
Ukrainian — Fluent
•
Russian — Fluent
•
English — Advanced
•
[
2002-03-17 @MiracLe_3071
Professional Experience
03/2025 – 08/2026 EVOPLAY
remote VIP Account Manager
Managed and maintained long-term relationships with a portfolio of VIP players
•
Monitored player activity, gaming patterns, and engagement metrics
•
Provided personalized bonuses, promotions, and offers based on individual player
•
preferences
Proactively communicated with VIP players to support retention and player
•
satisfaction
Handled escalated cases related to payments, KYC/AML, and technical issues in
•
cooperation with relevant teams
Key Achievements:
Achieved 90–115% of monthly deposit and NGR targets for the managed VIP
•
portfolio
Reduced VIP churn rate by ~15% by implementing targeted re-engagement offers
•
and proactive outreach
Worked closely with Payments and Risk teams to resolve player-related issues
•
12/2023 – 02/2025 EVOPLAY
remote Senior Support Specialist
Provided customer support and handled complex and non-standard customer
•
inquiries
Assisted with onboarding and provided practical guidance to new chat operators
•
Monitored the quality of customer support and adherence to internal standards
•
Ensured compliance with Customer Support procedures and service quality
•
standards
11/2021 – 11/2023 EVOPLAY
On-site / Remote Customer Support Operator
Provided 24/7 chat support for international users across Multi-GEO regions.
•
Assisted players with deposit/withdrawal requests, promo terms, and KYC
•
procedures.
Demonstrated fast response times and deep understanding of platform features.
•
Education
2020 – 2024 Higher Education
Kyiv National Aviation University
Major: International Economics
SKILLS & COMPETENCIES
Hard Skills Soft Skills Tools & Systems
VIP Portfolio Management &
• •High-Touch Communication & •Work Tools: JIRA, In-house
High-Roller Retention Negotiation Helpdesk, Google Workspace,
LTV Optimization & Churn
• •Conflict Resolution & De- MS Excel.
Prevention escalation •Communication: Microsoft
Personalised Bonus Policy &
• •Stress Resilience & Teams, Zoom, Element.
Offer Management Adaptability •AI Tools: ChatGPT, Gemini,
Dispute & Escalation
• •Proactive Problem-Solving & Grok.
Management Critical Thinking
AML / KYC Compliance &
• •Time & Priority Management
Responsible Gaming
Customer Support Operations
•
& KPI Tracking (SLA, CSAT,
FRT)
Languages
Ukrainian — Fluent
•
Russian — Fluent
•
English — Advanced
•
Similar candidates
-
Менеджер по роботі з клієнтами
30000 UAH, Remote, Kryvyi Rih -
Клієнт-менеджер
Remote, Cherkasy -
Кейкаунт-менеджер
35000 UAH, Remote, Odesa -
Менеджер з продажу
Remote -
Менеджер з супроводу клієнтів
30000 UAH, Remote -
Менеджер з підтримки клієнтів
Remote, Bucha
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/20165944/