Поліна

POLINA POLIAKOVA
CUSTOMER SUPPORT • OPERATIONS • PROJECT COORDINATION

[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Lviv, Ukraine
[open contact info](look above in the "contact info" section)

PROFILE
Customer-focused operations professional with 3+ years of progressive experience, promoted from Waitress to Senior Waitress and
Assistant Manager. Experienced in customer communication, complaint resolution, team coordination, KPI tracking, inventory,
reporting and internal projects. Additional experience in client communication and sales for an AI startup serving small businesses.
Interested in customer support, operations and junior project roles in tech/digital.

EXPERIENCE
Assistant Manager | Rebernia, Lviv Oct 2024 - Jul 2026
• Coordinated daily operations, shift execution, team communication and task follow-up in a high-volume customer-facing
environment.
• Resolved guest requests, complaints and service issues with a practical, customer-focused approach.
• Worked with KPI tracking, inventory, sales analysis, reporting and internal operational systems.
• Contributed to sales, promotion, performance and event-coordination projects.
Senior Waitress | Rebernia, Lviv May 2023 - Oct
2024
• Supported front-of-house coordination, service standards and colleagues during busy shifts.
• Handled complex customer situations and took increased responsibility for shift organization.
Waitress | Rebernia, Lviv Dec 2022 - May
2023
• Provided direct customer service, managed multiple requests simultaneously and maintained accurate order handling.
• Developed strong communication, prioritization and problem-solving skills in a fast-paced environment.

TECH / STARTUP EXPERIENCE
Client Communication & Sales | AI Startup Project-based
• Supported prospective-client communication and sales for an AI-based solution designed to support small businesses.
• Presented the product, identified client needs and supported communication between customers and the product side.

SKILLS & EDUCATION
CORE SKILLS EDUCATION
Customer support • Complaint resolution • Client communication • Sales Lviv Polytechnic National University
• Team coordination • Operations • KPI tracking • Inventory • Reporting • International Relations
Multitasking 2021 - 2024
TOOLS Undergraduate studies
Google Workspace • Excel • 1C • POS • CRM • Trello • Jira • Notion • Slack • LANGUAGES
Canva • AI tools Ukrainian - fluent
Russian - fluent
English - B1
Polish - working knowledge

POLINA POLIAKOVA