Данило

DANIL IZOTOV
JUNIOR TECH SUPPORT SPECIALIST / L1 SUPPORT
Location: Kyiv, Ukraine (Remote) Phone: [open contact info](look above in the "contact info" section) Email: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Technical Support Specialist with a degree in Cybersecurity, Cisco networking certifications, and hands-on experience
in daily communication with US-based clients and drivers. Skilled in operating system administration (Windows,
macOS, Linux), network troubleshooting, and managing CRM, VoIP, and TMS platforms. Eager to leverage technical
background and fluent English to deliver first-line IT support, troubleshoot software/hardware issues, and streamline
operations for an international team.

TECHNICAL SKILLS

OS & Systems: Windows, macOS, Linux (CentOS/Ubuntu basics), Workstation setup & PC diagnostics
Networking & Protocols: TCP/IP, DNS, VPN, Subnetting, Troubleshooting (based on Cisco CCNA coursework)
Software & Services: Google Workspace (Admin, Gmail, Docs), VoIP Systems, CRM platforms, TMS, MS
Office (Excel)
Core Competencies: L1 Technical Support, Account Provisioning, Hardware/Software Troubleshooting,
Problem Solving

WORK EXPERIENCE

Freight Broker / Logistics Coordinator (US Market) | LOGITY 03/2026 – 07/2026
• Handled daily verbal and written communication in fluent English with US clients, operators, and field staff.
• Utilized cloud-based TMS platforms and internal digital tools to track status updates, manage real-time data, and log
incident reports.
• Resolved urgent operational and technical issues during dispatch in a fast-paced environment.
• Managed documentation workflow and maintained accurate database records across internal platforms.

Technical Support Consultant / Service Advisor | Yabko 02/2024 – 03/2026
• Provided first-line technical support, hardware setup, and diagnostics for macOS, iOS, and peripheral devices.
• Assisted users with user account provisioning, data migration, software setup, and cloud service configuration.
• Leveraged internal CRM software to record, prioritize, and manage customer requests and technical tickets.
• Coordinated with cross-functional teams to escalate complex technical issues and ensure timely resolution.

EDUCATION

Taras Shevchenko National University of Kyiv 2025
Bachelor’s Degree in Cybersecurity (125 Specialty)

CERTIFICATIONS

▪ Cisco CCNA: Introduction to Networks
▪ Cisco IT Essentials 8: Hardware and Software Diagnostics
▪ Cisco NDG Linux Essentials

LANGUAGES

• English: Upper-Intermediate / Advanced (B2+) — fluent spoken and written English for technical communication.
• Ukrainian: Native.