Живка

Anna Zhyvka
PROJECT MANAGER

PROFILE
Project Manager with experience in cross-functional team coordination, backlog
management, Jira, and business requirements analysis. Skilled in translating business
needs into actionable tasks, facilitating Sprint Planning, tracking progress and blockers,
and coordinating work across multiple projects and teams. Strong analytical,
organizational, and communication skills with a proactive approach to project
coordination and process improvement.
CONTACT

[open contact info](look above in the "contact info" section)
WORK EXPERIENCE
[open contact info](look above in the "contact info" section)
PROJECT MANAGER
04/2025 - PRESENT
LinkedIn Mylinego Inc. Remote, USA

Coordinate cross-functional teams of developers, QA engineers, designers, AI
specialists, and business stakeholders, ensuring clear communication and
alignment across teams.
EDUCATION
Gather, analyze, and structure business requirements, translating business
2021 - 2025 needs and product ideas into clear, actionable Jira tasks for development
teams.
LVIV POLYTECHNIC NATIONAL UNIVERSITY

Bachelor of Computer Engineering Support backlog management and facilitate Backlog Refinement by organizing
and prioritizing tasks, clarifying requirements, and ensuring items are ready for
development.
2025 - PRESENT
Track project progress, task statuses, blockers, and dependencies, proactively
LVIV POLYTECHNIC NATIONAL UNIVERSITY following up on issues and coordinating next steps across teams.
Master of Software Engineering
Facilitate Sprint Planning with the Marketing team, defining priorities, discussing
upcoming work, and translating initiatives into actionable tasks.
SKILLS
Create and maintain Jira tickets, document functional requirements, and
prepare detailed bug reports with Steps to Reproduce.
Project Coordination
Coordinate work across multiple projects and initiatives, balancing priorities,
Agile / Scrum / Kanban tracking timelines and dependencies, and supporting timely delivery.
Cross-functional Team Coordination
Lead the Customer Support team, including onboarding and training new
Sprint Planning specialists, supporting complex cases, monitoring service quality, and driving
process improvements.
Backlog Management & Refinement
Delivery & Progress Tracking
Customer Support
Stakeholder Communication 09/2024 - 04/2025
Mylinego Inc.
Requirements Gathering & Analysis
Collaborating with cross-functional teams to escalate complex issues and
SDLC ensure prompt resolution.
Jira Task Management
Providing accurate information about products, services, and ongoing
Issue & Bug Tracking projects while maintaining deep knowledge of four key projects.

Process Improvement Troubleshooting and resolving customer issues, ensuring a positive customer
experience and satisfaction.
LANGUAGES Monitoring customer feedback to identify trends and suggest improvements
to the support process.
English — B2 Assisting in the creation and maintenance of FAQs, knowledge base articles,
Ukrainian — Native and internal support documentation.

TOOLS Customer Support
ModSquad Group 10/2023 - 09/2024
Project Management & Collaboration Responded to customer inquiries via email and chat in English in a timely and
Jira accurate manner.
Confluence Analyze and report application issues.
MS Project (academic experience) Identify customer needs and help customers use specific product features.
Miro
Slack
Mattermost

Productivity & Communication
Microsoft Excel
CERTIFICATIONS
Microsoft PowerPoint
Microsoft Teams Foundations of Project Management — Google (Coursera)
Google Workspace
Zoom

AI Tools
ChatGPT
Claude

Customer Support
Zendesk