Дмитро

DMYTRO KOMORNYI
Game Master / Player Support Specialist (Remote)
Email: [open contact info](look above in the "contact info" section) Phone: [open contact info](look above in the "contact info" section) Telegram: @Yarovid
Location: Ukraine (Available for Full-Time Remote Work)
Military Status: Officially granted active deferment from mobilization

PROFESSIONAL SUMMARY
Dedicated, highly motivated, and player-focused Game Master & Customer Support Specialist with 2+ years of
hands-on experience in game administration, L1/L2 ticket support, and player community moderation. A lifelong
gamer with over 12 years of deep gameplay experience across complex MMORPG systems, raid dynamics,
class mechanics, and community management. Proven track record of achieving an 85%+ First Contact
Resolution (FCR) rate, reproducing intricate game bugs, administering player databases via MySQL, and
handling high-volume player inquiries with empathy, speed, and professionalism. Eager to contribute technical
expertise, operational resilience, and strong player advocacy to a dynamic game development or publishing
team.

CORE COMPETENCIES & GAME KNOWLEDGE

Player & Customer Support Technical & Server Troubleshooting
L1/L2 Ticket handling, live chat support, and Game Administration: MySQL / MariaDB
active community moderation. (Navicat) for account verification and character
De-escalation of player disputes and toxic data corrections.
behavior management. Network Diagnostics: Path analysis (ping,
High First Contact Resolution (FCR) rate and tracert, DNS), connection issue resolution.
effective First Response Time (FRT) Bug Reporting: System log analysis, bug
management. reproduction, and structured developer
FAQ and Knowledge Base creation, structuring, documentation.
and regular upkeep. AI Efficiency: Utilizing ChatGPT / Claude for
workflow optimization and log parsing.

MMORPG & Game Mechanics Expertise (12+ Years)
Extensive understanding of core MMORPG systems, quest logic, raid/dungeon mechanics, itemization, and
player progression pathways.
Deep class mastery (e.g., Rogue, Paladin, Druid, Warlock paradigms), providing a strong foundation for
understanding complex class balancing and player feedback.
Ability to quickly learn and adapt to proprietary game server architectures and administrative tools.

WORK EXPERIENCE
Game Master & L1/L2 Player Support Specialist June 2023 – August 2025
Dmytro Komornyi - Resume Page 1 of 2

Technical Support & Equipment Specialist Previous Experience
National Guard of Ukraine | Contract Service
Maintained, diagnosed, and restored technical equipment and hardware under high-stress, time-sensitive
environments.
Adhered strictly to operational protocols, service level agreements (SLAs), and technical documentation
standards.
Demonstrated extreme resilience, conflict resolution skills, and operational discipline during critical
scenarios.

EDUCATION & TRAINING
Professional Training (2022–2025):
- IT Technical Support & Troubleshooting Standards
- Relational Database Management (MySQL / SQL)
- ITIL Framework Fundamentals & Customer Service Best Practices

LANGUAGES
English: Intermediate (B1) – Proficient in written communication, ticket processing, technical documentation,
and customer support.
Ukrainian: Native (Fluent oral and written).
Russian: Fluent.

MOTIVATION STATEMENT

Dear Hiring Team,
Working as a Game Master or Player Support Specialist is not just a career objective for me—it is a
lifelong passion. Having spent over 12 years immersed in complex gaming universes and MMORPG
environments, these experiences have profoundly shaped my dedication to the gaming industry and
player communities.
Having spent over two years administering game servers, resolving thousands of player tickets, and
moderating online communities, I know exactly what it takes to deliver exceptional player experiences.
My deep familiarity with diverse game mechanics—combined with my practical expertise in MySQL
database maintenance, network diagnostics, and bug reproduction—allows me to resolve player issues
quickly, accurately, and with authentic empathy.
I am immensely excited at the prospect of joining a dynamic team where I can contribute my skills,
technical operational discipline, and energy. I am fully prepared to work full-time remotely and would be
deeply honored to become part of your player support organization.
Sincerely,
Dmytro Komornyi

Dmytro Komornyi - Resume Page 2 of 2