Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20238745/

Work experience

SMM Manager

from 01.2026 to 09.2026 (9 months)
Caramel Agency, Дистанційно (Маркетинг, реклама, PR)

• Managed and developed social media accounts across Instagram and X, focusing on audience growth, engagement, and content performance — generating $20K in revenue in the first month
• Edited and optimized video content to improve relevance and engagement, driving a 150%+ revenue increase in subsequent months through refined content strategies
• Increased account reach and follower growth via content optimization and cross-account collaboration, supporting sustained performance and scalability

Customer support representative

from 08.2025 to 01.2026 (6 months)
CD Keys, Дистанційно (IT)

• Provided L1 support for B2C customers on a digital platform via tickets and email, consistently closing up to 1000+ tickets and chats per month
• Handled a wide range of cases, including 2FA activation/deactivation, CD-key issues, and activation troubleshooting, while processing 100+ KYC cases
• Collected customer feedback and feature requests, delivering structured reports to the Product team to support product improvements
• Identified and reported web bugs, communicating proactively with affected customers to ensure timely resolution of their requests

Traffic manager

from 12.2023 to 08.2025 (1 year 9 months)
True Helper, Дистанційно (Маркетинг, реклама, PR)

• Increased account traffic by 25–30% through cross-manager collaboration, workflow optimization, and the implementation of an interval posting system
• Automated routine processes using auxiliary tools and AI-based solutions, reducing manual workload and improving operational efficiency
• Implemented AI-driven approaches to enhance key performance metrics and streamline daily operations

Sales manager

from 04.2022 to 09.2023 (1 year 6 months)
PWM, Харків (Маркетинг, реклама, PR)

• Managed the full sales cycle — from advertising and product presentation to closing deals with both cold and warm leads
• Developed and delivered compelling product presentations that clearly communicated value and addressed client needs
• Successfully navigated all stages of the sales process, converting prospects into customers through consultative and results-driven approaches

Waiter

from 10.2020 to 04.2022 (1 year 7 months)
First Line Group, Харків (Готельно-ресторанний бізнес)

Service, communication, sales

Waiter

from 06.2018 to 09.2020 (2 years 4 months)
Churrasco, Харків (Готельно-ресторанний бізнес)

Service, communication, sales

Education

ХНЕУ ім. С. Кузнеця

Менеджменту та Маркетингу, Маркетинг, Харків
Unfinished higher, from 2014 to 2018 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• MS Excel
• CapCut
• Користувач AdsPower
• MS Word
• MS PowerPoint
• Google Docs
• MS Office
• Organizational skills
• Stress resistance
• Time management
• Deep Learning
• Адаптивність

Language proficiencies

• Ukrainian — fluent
• English — average

Additional information

Hi! 👋
I’m a Customer Support specialist with hands-on experience in high-volume B2C support, social media growth, sales, and process automation. I’ve managed accounts that drove significant revenue growth, optimized workflows with AI, and consistently handled large ticket volumes while focusing on clear communication and results.
Open to new opportunities and connections.