Неля

NELIA ZIHMUNT YAZIR
Istanbul, Türkiye | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Operations and team management professional with 10+ years of experience in administration, project
coordination, and document production, including 6 years in GovTech SaaS. Led a team of 5 specialists
while combining people management with hands-on technical work, including Adobe InDesign templates,
CSS-based formatting rules, and document automation. Responsible for ensuring report quality, meeting
deadlines, and working directly with clients throughout the project delivery process.

WORK EXPERIENCE
IGM Technology | Toronto, Canada · Remote
Team Lead — Reporting & Disclosure Operations | 2019–2025
• Led a team of 5 specialists, coordinating workloads, priorities, and deadlines across multiple reporting projects.
• Combined team leadership with hands-on technical work, creating and configuring Adobe InDesign templates and styles for
integration with a SaaS platform.
• Configured document mapping and CSS-based formatting rules to automate document formatting based on document structure
and content.
• During the final year, led the team in delivering approximately 40 reports on schedule.
• Tested templates, document mappings, and automated formatting rules, identified issues, and ensured the accuracy and
consistency of generated documents.
• Performed quality control of completed reports and verified compliance with project requirements.
• Created and enhanced interactive PDF documents in Adobe Acrobat Pro, including clickable tables of contents, bookmarks,
internal navigation, and other document functionality.
• Supported ADA and digital accessibility requirements when applicable.
• Worked directly with clients to coordinate changes and resolve issues throughout the project delivery process.
• Onboarded new team members by introducing them to workflows and systems, assigning tasks, and monitoring their work
during the initial onboarding period. Contributed to improving internal workflows.
STK Ltd. | Kyiv, Ukraine
Manager of Administrative Activities | 2010–2015
• Managed full-cycle personnel administration, including hiring, transfers, terminations, personnel files, employment records,
and monthly timesheets.
• Coordinated staff schedules, administrative documentation, and internal operational reporting.
• Ensured the timely provision of office and operational supplies.
Administrator | 2013–2014 (concurrent role)
• Planned staff working hours and schedules and supervised employees during shifts.
• Supported the day-to-day operations of the HoReCa facility, including event coordination and customer service.
• Handled customer issues and conflict situations while maintaining a high level of service.
Additional responsibilities: Cashier — December 2012–April 2013; November 2014–April 2015 (concurrent role).
EDUCATION
National Aviation University | Kyiv, Ukraine | 2005–2010
• Master's Degree — Administrative Management
• Bachelor's Degree — Documentation and Information Management

CORE COMPETENCIES
Management & Operations: Team Coordination, Workload Planning, Quality Assurance, Client Relations, Personnel
Administration, Onboarding & Mentoring, Conflict Resolution.
Technical Skills & Tools: Adobe InDesign, Adobe Acrobat Pro, Google Sheets, Google Workspace, Slack, JIRA, CSS-based
Formatting, Document Automation, Digital Accessibility (ADA), Interactive PDF Creation.
Professional Competencies: Reporting Project Management, Document Quality Control, New Team Member Onboarding,
Client Coordination.

LANGUAGES
Ukrainian — native | English — Intermediate, approaching B2 | Turkish — B1 | Spanish — A1