Mohamad

MOHAMAD SAHILY
Expedite Dispatcher/ Operation Manager
Lebanon
Phone: +961/76 031 797 | Email: [open contact info](look above in the "contact info" section)

Summary

Results-driven logistics and operations professional with over 4 years of experience in transportation, dispatch,
safety, HR, and customer service within the U.S. trucking industry. Experienced in managing after-hours operations
for 53' reefer fleets, coordinating with drivers, brokers, customers, and internal teams to ensure efficient and
compliant operations. Skilled in resolving time-sensitive issues, ensuring FMCSA and HOS compliance, and
providing exceptional customer support through both logistics operations and high-volume call center
environments. Strong communicator with proven problem-solving, relationship-building, and multitasking abilities,
committed to delivering operational excellence in fast-paced remote settings.

EXPERIENCE

After-Hours Dispatcher / Operations & Safety Coordinator – Remotely __Steger, IL, USA__Journey Transport
US . Jan 2026 – Present
- Managed after-hours dispatch operations for a fleet of 53' reefer trucks across the U.S.
- Monitored load status, coordinated with drivers, brokers, and customers to ensure on-time deliveries.
- Resolved operational issues, including delays, breakdowns, and emergency situations.
- Ensured compliance with FMCSA regulations, HOS requirements, and company safety policies.
- Reviewed documentation, maintained accurate records, and provided real-time operational support.

Call Center Operator – Remotely __Delaware USA __Pitch Perfect Solutions Jan 2025 – Jan 2026

- Handle inbound and outbound calls, resolving inquiries and ensuring customer satisfaction.
- Address complaints, provide solutions, and escalate complex issues to appropriate departments.
- Process orders, returns, and exchanges, ensuring accuracy and smooth transactions.
- Update CRM records, improve response time, and meet performance and satisfaction targets.

Bravo Express Inc – Remotely __Rocklin , CA USA__HR Manager July 2024 — Jan 2025
- Successfully managed the full-cycle onboarding process for owner-operators, including document
verification, compliance checks, and contract management.
- Developed and conducted comprehensive orientation programs to familiarize owner-operators with
dispatch procedures, safety protocols, and operational guidelines.

Bravo Express Inc – Remotely __Rocklin, CA USA __Expedite Dispatcher Dec 2021 — July 2024
- Developing and implementing strategic route plans to optimize delivery schedules, and enhance
- overall efficiency.
- Facilitating clear and effective communication between drivers, clients, and internal teams.
- Build and maintain strong relationships with clients through regular communication.
- Implementing cost-effective solutions for route optimization, fuel efficiency, and resource utilization.

Skills

- Problem Solving
- Team Leadership
- Time Management
- Customer Service
- Negotiation and Communication
- Relationship Building
- Inspection and Auditing
- Quality
- Assurance
- Microsoft Apps
- Sylectus/ DAT/ TruckStop
- Google Sheets/Docs

Languages: English ( Fluent ) - Arabic ( Native )