Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20284162/

Work experience

Call Center Agent

from 04.2024 to 04.2026 (2 years)
The Call Gurus (Remote) US market, Remote (Telecommunications and networking)

Initiated upselling techniques during calls; generating additional revenue for the company. Answer incoming calls, emails, and live chats, or place outbound calls for follow-ups, surveys, and sales. Promote additional products, cross-sell services, or process renewals where applicable.

Education

Mewar International University

Cyber Security, Kyiv
Higher, from 2017 to 2021 (4 years)

Additional education and certificates

Cisco Certificate

5 months

Knowledge and skills

• Outbound calling experience
• Polite phone etiquette
• Knowledge of software testing theory
• Communicability
• Management of CRM
• MS Excel
• Discipline
• Salesforce platform competence

Language proficiencies

English — fluent

Additional information

Professional Profile & Technical Capabilities:

English Proficiency: Fluent spoken and written English; comfortable communicating with native speakers, handling objections, and de-escalating customer issues.

Technical Background: Bachelor's degree in Cyber Security with a Cisco Certification. Highly proficient with PC troubleshooting, CRM platforms, Google Workspace, and MS Office.

Work Equipment & Readiness: Fully equipped for remote work with a reliable laptop, high-speed internet connection, head-set, and backup power solution to ensure 100% uninterrupted availability during power outages.

Key Strengths: Active listener, fast learner, detail-oriented, calm under pressure, and highly motivated to hit daily call and sales targets.