Ishaku

ISHAKU [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

MELE Telegram: [open contact info](look above in the "contact info" section)
Telegram: @ishakumele19

Proficient sales and marketing professional with 4 years of experience developing and implementing
creative strategies to get customers to buy. Customer focused and results driven with experience in call
center operations, customer service, sales, and relationship management. Skilled in handling inbound
and outbound communications, identifying customer needs, upselling and cross selling products, and
building strong customer relationships. I am an effective communicator with strong problem solving and
organizational skills, comfortable working in fast paced environments and serving customers in the US
market.

Skills
Outbound calling experience
Polite phone etiquette
Knowledge of CRM software
Salesforce platform competence
Microsoft Office Suite

Experience
2024 – 2026
Call Center Agent / The Call Gurus (Remote) US market
Initiated upselling techniques during calls; generating additional revenue for the company.
Answer incoming calls, emails, and live chats, or place outbound calls for follow-ups, surveys,
and sales.
Promote additional products, cross-sell services, or process renewals where applicable

2022 – 2024
Customer Service Rep / Eco Bank
Assisted customers in making informed decisions by providing detailed product information.
Performed administrative duties contributing towards smooth store operations.
Developed strong relationships with customers fostering brand loyalty and repeat business.
Ensured smooth running of operations with timely preparation of reports.

2022 –
Sales Representative / PropertyHubNG
Identify and engage potential buyers through calls, social media, referrals, and other
sales channels.
Present and market properties to prospective clients, highlighting key features, benefits,
pricing, and investment opportunities.
Conduct property viewings and follow up with leads, answering questions and
addressing clients’ concerns throughout the buying process.
Negotiate and close sales while maintaining strong client relationships and working
toward monthly sales targets.

Education
2021
Cyber Security / Mewar International University

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