Іван

Technical Engineer &
IVAN KYIAN Sales Manager

CONTACT Phone: [open contact info](look above in the "contact info" section) Location: Kyiv, Ukraine
Email: [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) Date of Birth: 21.10.2004

PROFESSIONAL
SUMMARY Technical Engineer and Sales Manager with experience in electronics, computer hardware, retail, and
customer-oriented sales. Skilled in diagnosing, repairing, assembling, and servicing electronic devices and
computer equipment, as well as managing customer relationships and sales processes.
Experienced in both technical and commercial environments, with strong problem-solving, communication, and
customer service skills. Proficient in CRM systems and able to quickly understand customer needs, adapt
communication strategies, and work effectively toward sales targets.

PROFESSIONAL
EXPERIENCE Technical Engineer & Sales Manager | December 2022 – June 2024
Smartin.com.ua — Web Store | Electronics, Computer Equipment & Retail
• Repaired and serviced electronic products and devices sold by the company.
• Disassembled and diagnosed electronic devices to identify hardware faults and technical issues.
• Performed component-level repairs and restored malfunctioning electronic equipment.
• Assembled, installed, upgraded, and maintained personal computers and computer hardware.
• Diagnosed hardware problems and replaced defective components.
• Provided technical support and practical solutions to customers.
• Worked as a Sales Manager, helping customers select products based on their individual needs and
requirements.
• Processed sales and maintained communication with customers throughout the purchasing process.
• Provided pre-sales consultation and post-sales customer support.

Sales Manager | June 2024 – September 2026
Confidential Company / Product
• Worked with various CRM systems to manage customer data, sales pipelines, and customer interactions.
• Managed both cold and warm/hot sales processes.
• Identified customer needs and adapted sales strategies accordingly.
• Managed communication with customers throughout the entire sales cycle, from initial contact to closing.
• Worked effectively with sales targets and performance-based objectives.
• Quickly analyzed customer requirements and selected appropriate sales approaches.
• Worked with a wide range of customer profiles and adapted communication styles to different audiences.
• Built and maintained professional relationships with customers.
• Developed strong negotiation, objection-handling, and customer communication skills.

EDUCATION
National Aviation University (NAU) | 2023 – 2025
National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute” (KPI) | 2022 – 2023
American Academy in Prague | March 2022 – May 2022
Exchange Training Program
Lyceum No. 38 named after V. M. Molchanov | 2020 – 2022
Advanced studies in Mathematics

SKILLS
• Electronics Repair & Diagnostics
• Component-Level Repair & Soldering
• PC Assembly & Hardware Troubleshooting
• Cold & Warm/Hot Sales
• CRM Systems & Sales Pipeline Management
• Customer Needs Analysis & Support
• Negotiation & Objection Handling
• Problem-Solving & Adaptability
• English — B1+; good comprehension and able to communicate with English-speaking clients when required