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Sofiia

Sales manager

Considering positions:
Sales manager, фахівець роботи з клієнтами, менеджер інтернет-магазину, менеджер з обробки замовлень 
Age:
21 years
City of residence:
Lviv
Ready to work:
Remote

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SOFIIA LEHOIDA
SALES MANAGER

PROFILE
International Economic Relations and Commercial Diplomacy student with
hands-on experience in B2B lead generation, sales, customer care, and
marketing. Proactive and adaptable, with a strong interest in digital marketing,
CONTACT market research, and performance-oriented marketing. Comfortable working in
dynamic, multicultural environments and communicating with clients and
[open contact info](look above in the "contact info" section)
business partners.

[open contact info](look above in the "contact info" section) WORK EXPERIENCE
Lviv, Ukraine 11/2026 – Present FORGE Sales Manager (B2C)
Managed B2C sales processes and communicated with individual customers
throughout the purchasing journey.
SKILLS
Identified customer needs, presented suitable products, and provided
consultations to support purchasing decisions.
Digital Marketing
Marketing & Market Research 10/2025 – 04/2026 JOHNSON CONTROLS INTERNATIONAL
Customer Care Support Manager
Content & Social Media
Managed customer inquiries and provided timely issue resolution.
Marketing Coordinated service requests and maintained customer records in Salesforce
B2B Sales & Lead Generation and JDE.
Communicated with international customers and internal teams to ensure
Marketing Analytics smooth service delivery.
Customer Relationship
05/2025 – 06/2025 ECOSTATUS Intern (Sales Manager)
Management (CRM) Supported sales and marketing activities and client communication.
Cross-cultural Assisted with lead generation, market research, and follow-ups.
Prepared marketing materials and maintained customer information in CRM.
Communication
Project & Event Coordination 02/2025 – 05/2025 REMOTE HELPERS Lead Generator
Generated and qualified B2B leads through online research and outreach.
Salesforce
Managed and updated lead data using CRM systems.
Microsoft Office (Excel, Communicated with B2B prospects and supported the sales pipeline.
Word, PowerPoint)
01/2025 – 02/2025 FUCHS LUBRICANTS LTD Intern (Finance & HR)
Assisted with financial and administrative tasks.
Supported HR processes and maintained employee documentation.
LANGUAGES Prepared and organized internal reports and data.

Ukrainian (Native) EDUCATION
English (C1)
Spanish (A2)
Master of International Economic Relations 2026-2027
Lviv National University of Ivan Franko
Bachelor of International Business 2022-2026
Lviv National University of Ivan Franko

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