Дмитро

DMYTRO
ZHELEZNIAK
IT & AUTOMATION SUPPORT SPECIALIST

PROFESSIONAL PROFILE
CONTACT Technical support and automation specialist with experience in an H&M distribution center
[open contact info](look above in the "contact info" section) environment. Experienced in hands-on IT support, hardware and end-user device troubleshooting, and
warehouse automation monitoring. Skilled in incident resolution, device configuration, technical
[open contact info](look above in the "contact info" section)
documentation, vendor coordination, and operational support focused on minimizing downtime and
Grodzisk Mazowiecki ensuring continuity of warehouse operations.

COMPETENCIES PROFESSIONAL EXPERIENCE
• IT and end-user support 2025-2026 | DC Automation Technician
• Hardware troubleshooting
H&M Distribution Center
• Device and system configuration
• Monitored warehouse automation systems and responded quickly to disruptions affecting operational
• Network and device connectivity
continuity.
• Warehouse automation systems
• Diagnosed issues, performed basic corrective actions, and escalated complex faults to the appropriate
support
teams and vendors.
• Incident monitoring and resolution
• Supported preventive and emergency maintenance and servicing of MHE equipment.
• Technical documentation
• Prioritized incidents based on their impact on operational continuity and worked closely with warehouse
• IT vendor coordination
teams.
• Incident prioritization based on
• Continued to provide IT hardware support, including laptops, printers and scanners, as well as installing
operational impact
operating systems, drivers and standard software.
• Problem solving
• Configured device connectivity and connected or replaced network and power cables as required.
TECHNOLOGIES • Maintained equipment records and technical documentation and provided end-user support.

• Laptops and computers 2023-2025 | Technical Support Specialist
• Printers and scanners
H&M Distribution Center
• Operating systems and drivers
• Installed, configured, issued and maintained computer and office equipment.
• Network devices / cabling
• MHE / warehouse automation systems • Provided on-site technical support and resolved hardware and peripheral device issues.
• Updated databases, equipment records and technical documentation.
LANGUAGES • Coordinated with external companies and IT solution providers to resolve technical issues.
• Provided on-site IT support during the launch of new warehouse locations across Poland.
• Polish
• Ukrainian
2021-2023 | Warehouse Employee
• Russian
H&M Distribution Center
• English
• Performed warehouse operations, including loading and unloading, using appropriate equipment and
EDUCATION procedures.
• Participated in inventory counts and activities supporting warehouse process optimization.
Complete Secondary Education
Skadovsk Gymnasium, Ukraine
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