Максим

Maksym Pozdniakov
Kyiv City, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Summary
Technical Support and Application Support professional with big experience supporting enterprise software,
SaaS platforms, e-commerce solutions, integrations, databases, and cloud-based environments. Strong
background in incident management, troubleshooting, SQL, customer communication, monitoring, and cross-
functional collaboration. Experienced working with international customers and engineering teams in fast-
paced production environments.

As a Maintenance Application Support Developer at Orckestra Technologies for over two years, I apply my
expertise in cloud administration, Azure DevOps Services, and databases to deliver high-quality solutions for
complex and dynamic e-commerce platforms. I am passionate about ensuring optimal performance, security,
and reliability of the applications I support, while also learning and growing as a professional in this field.

Prior to joining Orckestra, I worked as a Senior Technical Customer Support Specialist at WorldTicket, where
I gained valuable experience in data analysis, reporting, and visualization for the airline industry. I also
developed strong customer-focused communication skills and the ability to work effectively in a fast-paced
and multicultural environment. My goal is to contribute to the success and innovation of Orckestra and its
clients, by leveraging my technical skills and domain knowledge.

Experience
AI Agent Integrator
Happ AI Assistant (Dec 2025 - Present)
Implemented and configured AI-powered automation solutions, integrations, and support workflows;
Kyiv City, Ukraine
https://happ.tools

Integration / Technical Support
SPRIBE (Jun 2024 - Nov 2025)
Supported partner integrations, investigated production issues, and coordinated with internal teams to
resolve incidents;
Kyiv City, Ukraine
https://spribe.co

Maintenance Application Support Developer
Orckestra Technologies - Powered by mdf commerce (Aug 2021 - Mar 2024)
Supported enterprise e-commerce platforms, worked with Azure DevOps, databases, cloud infrastructure,
monitoring, incident resolution, and customer-facing technical investigations;
Kyiv City, Ukraine
https://orckestra.com

Senior Technical Customer Support Specialist (PE)
GO7/WorldTicket (Sep 2019 - Jun 2021)
Provided technical support for airline industry solutions, data analysis, reporting, and customer issue
resolution;
Kyiv City, Ukraine
https://worldticket.com

BI Platform Technical Support
Teamsoft LLC (Nov 2018 - Aug 2019)
Prepared business reports and dashboards, processed customer data, performed analysis and visualization;

Senior Technical Support Engineer
Teamsoft LLC (Jan 2015 - Nov 2018)
Handled L2 support, SQL investigations, bug tracking, monitoring, release validation, customer escalations,
automation improvements, and mentoring.
Kyiv City, Ukraine
https://teamsoft.com.ua

Education
Kyiv National University of Technologies and Design (KNUTD) -
Marketing

Licenses & Certifications
Customer focused communication - SMART Consulting
Upper-intermediate level of mixed (Business + General) English course - Yappi Corporate
Cloud Computing: BC/DR Best Practices - LinkedIn

Skills
Technical Support (L2/L3) • Application Support • Incident & Problem Management • SQL & Database
Queries • System Monitoring • SaaS Support • API & Integrations • Azure DevOps • Cloud Administration •
Customer Support • Root Cause Analysis • Troubleshooting • Manual Testing • Jira • Zendesk • Freshservice

Languages
Ukrainian native • English B2 • Russian native