Роман

Roman Kostych
Customer Support Specialist

Profile Details
Motivated and detail-oriented support specialist with hands-on [open contact info](look above in the "contact info" section)
experience in managing online communities, resolving user issues, and
handling conflict situations. Experienced in product testing, identifying Skills
technical issues, and communicating with development teams. Strong Adaptability
computer skills, quick to learn new tools and processes, and focused on
Problem Solving
providing clear and efficient user support. Interested in developing a
career in Customer Support and related roles. Microsoft Office / Google Workspace

Teamwork
Employment History
Game Administrator – GTA 5 RP at GTA 5 RP Project Fast Learner
January 2023 — January 2024
Fast Typing
● Handled user requests and maintained compliance with
community rules and guidelines. Attention to Detail
● Handled player disputes and in-game issues in a timely and

professional manner, ensuring positive experiences for all users. CRM Systems (Zendesk, Freshdesk –
● Provided onboarding support and roleplay guidance to new
basic knowledge)
players, helping them integrate smoothly into the server
environment.
● Monitored server health and performance metrics to identify

issues early and maintain stable gameplay. Languages
● Planned and executed community-driven in-game events, Ukrainian
increasing player engagement and server activity.
QA Tester Intern (Sportsbook Testing, short-term) at Gamdom Russian
January 2025
English (B1)
● Participated in testing and evaluating the functionality of a new
sportsbook feature.
● Identified and reported bugs, provided feedback for

improvements, and ensured the product met quality standards.
● Collaborated with developers to ensure smooth integration and

optimal user experience.
● Tested the system's performance over multiple scenarios to

ensure stability and reliability.

Education
Associate Degree in Marketing (Specialty 075), NUFT (LVC HRFI
NUFT), Lviv
September 2021 — May 2024

Bachelor's Degree in Professional Education (Digital
Technologies), National University "Lviv Polytechnic" (NULP),
Lviv
September 2024 — Present