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Diemiruaye Ucho
Email: [open contact info](look above in the "contact info" section) | Mobile: [open contact info](look above in the "contact info" section) | LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Proactive and detail-oriented professional with remote experience in customer support, data validation, SEO
content creation, and AI prompt engineering. Proven ability to maintain data accuracy across databases and
customer research initiatives while supporting efficient remote operations. Skilled in leveraging AI models,
CRM tools, and collaborative workflows to deliver positive user experiences and quality-focused results.

SKILLS
AI & Data Operations: Prompt Engineering, Data Extraction & Cleaning, Data Annotation & Validation,
Quality Control, Structured Information Processing.

Content & SEO: Technical Writing, Copywriting, On-Page SEO, Keyword Research, Fact-Checking.

Customer Support & Research: Technical Support, Outbound Interviews, Objection Handling, Reporting,
Customer & Market Research, CRM Management (Zendesk/HubSpot).

Soft Skills: Problem Solving, Remote Collaboration, Time Management, Attention to Detail, Adaptability.

TOOLS
AI & Analytics: Claude, ChatGPT, Gemini, Grok, Google Analytics, Ahrefs, Moz

Productivity & Workflows: ClickUp, Notion, Slack, Google Workspace, MS Office Suite, Buffer

CRM & Support: Zendesk, HubSpot CRM

WORK EXPERIENCE
SEO Content Writer & AI Prompt Specialist
Digital Recipe | Remote | August 2023 - July 2026

● Engineered custom AI prompts and managed multi-channel content to drive audience engagement,
responsiveness, and community interest.
● Conducted rigorous research and fact-checking to ensure brand alignment, factual accuracy, and
editorial compliance.
● Executed on-page SEO strategies and targeted keyword research to elevate organic search performance
across digital assets.
● Collaborated asynchronously via ClickUp to design visual graphics and deliver client collateral on tight
schedules.

Content Writer & Copywriter
WebRoom | Kharkiv, Ukraine | Part-time | June 2020 - April 2023

● Authored over 150 long-form articles, marketing campaigns, and product descriptions adhering to strict
editorial and client guidelines.
● Partnered with editors and design teams to refine brand voice, leading to higher reader retention and
web conversion rates.
● Audited and updated existing client collateral to improve messaging clarity and SEO ranking.

Data Entry Specialist
Expanzo | Remote | August 2022 - December 2022

● Extracted and entered high-volume business data from international web directories into structured
databases.
● Verified company profiles, contact records, and metadata to maintain data accuracy and identify
duplicates.
● Cross-referenced large data batches and used text-parsing and translation tools to categorize and clean
multilingual datasets.

Call Center Agent
Orbus Marketing | Kharkiv, Ukraine | Part-time | January 2020 - December 2021

● Drove high-volume market research by executing 1,000+ monthly outbound calls using standardized
survey methodologies and structured templates.
● Maintained a 10% survey completion rate on cold contacts while ensuring strict data integrity.
● Recorded and translated real-time customer feedback and sentiment into structured reports.
● Navigated customer objections, de-escalated challenging interactions, and communicated effectively to
drive customer satisfaction.

EDUCATION
Kharkiv National Medical University - Kharkiv, Ukraine

Medical Studies | 2018 - 2022

CERTIFICATION
● The Power of Accurate Prompting with Anthropic’s Claude - LinkedIn (2024)
● Technical Support Fundamentals - Coursera (2023)
● Foundations of User Experience (UX) Design - Coursera (2023)
● The Bits & Bytes of Computer Networking - Coursera (2023)
● ALX Virtual Assistant Programme - ALX ( 2022)

LANGUAGES
English: Native/ C2 Proficient