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Technical specialist
- Considering positions:
- Technical specialist, UX designer, Customer support representative, Technical support specialist, Chat manager, Moderator, SEO copywriter, Designer
- Employment type:
- full-time, part-time
- City of residence:
- Kharkiv
- Ready to work:
- Remote
Contact information
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
Work experience
SEO copywriter
from 08.2023 to 07.2026
(3 years)
Digital Recipe, Remote (Marketing, advertising, and PR)
• Engineered custom AI prompts and managed multi-channel content to drive audience engagement, responsiveness, and community interest.
• Conducted rigorous research and fact-checking to ensure brand alignment, factual accuracy, and editorial compliance.
• Executed on-page SEO strategies and targeted keyword research to elevate organic search performance across digital assets.
• Collaborated asynchronously via ClickUp to design visual graphics and deliver client collateral on tight schedules.
Data Entry Operator
from 08.2022 to 12.2022
(5 months)
Expanzo, Remote (IT)
• Extracted and entered high-volume business data from international web directories into structured databases.
• Verified company profiles, contact records, and metadata to maintain data accuracy and identify duplicates.
• Cross-referenced large data batches and used text-parsing and translation tools to categorize and clean multilingual datasets.
Copywriter
from 06.2020 to 04.2023
(2 years 11 months)
WebRoom, Remote (Marketing, advertising, and PR)
• Authored over 150 long-form articles, marketing campaigns, and product descriptions while adhering to strict editorial and client guidelines.
• Partnered with editors and design teams to refine brand voice, leading to higher reader retention and web conversion rates.
• Audited and updated existing client collateral to improve messaging clarity and SEO ranking.
Call center operator
from 01.2020 to 12.2021
(2 years)
Orbus Marketing, Kharkiv (Telecommunications and networking)
• Drove high-volume market research by executing 1,000+ monthly outbound calls using standardized survey methodologies and structured templates.
• Maintained a 10% survey completion rate on cold contacts while ensuring strict data integrity.
• Recorded and translated real-time customer feedback and sentiment into structured reports.
• Navigated customer objections, de-escalated challenging interactions, and communicated effectively to drive customer satisfaction.
Education
Kharkiv National Medical University
Medicine, Харків
Higher, from 2018 to 2024 (6 years)
Additional education and certificates
Foundations of User Experience Design | Google
2023
Certificate
Get Started with Figma | Coursera
2022
Certificate
The Bits and Bytes of Computer Networking | Google
2023
Certificate
Google SEO Fundamentals | University of California, Davis
2023
Certificate
Technical Support Fundamentals | Google
2023
Certificate
ALX Virtual Assistant Programme | ALX
2022
Certificate
The Power of Accurate Prompting with Anthropic’s Claude | LinkedIn
2024
Certificate
Knowledge and skills
- UX/UI-design
- UX Research
- Usability testing
- User-centered design
- Creating user personas
- Design research
- Design thinking
- Wireframing
- Graphic design
- Figma
- Canva
- Website design
- Mobile design
- Adaptive design
- User research
- Landing page creation
- Creativity
- Discipline
- Google Workspace
- MS Office
- Data analysis
- Analytical thinking
- Keyword research
- SEO-copywriting
- Ahrefs
- Moz
- English
- Effective communication
- Conflict resolution
- Technical support for users
- Conducting online chats
- User ChatGPT
- Writing prompts for ChatGPT
- AI Content
- Content posting
- Content management
- UI Components
- Collaborative Software
- Remote Collaboration
- Attentiveness
- Typography
- Auto Layout
- Mobile application design
- Knowledge of the basics of composition
- UI design
- UX Design
- Creation of prototypes
Language proficiencies
English — fluent
Additional information
Link to my portfolio: https://www.behance.net/diemiruaye
More resumes of this candidate
Considering positions: Customer support representative, Account manager, Менеджер чата, 2 more positions
Remote
Diemiruaye Ucho Email: | Mobile: | LinkedIn: PROFESSIONAL SUMMARY Proactive and detail-oriented professional with remote experience in customer support, data validation, SEO content creation, and...
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