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This job seeker has chosen to hide his personal information and contact info. You can contact him using this page: https://www.work.ua/resumes/9666991/

Technical specialist

Considering positions:
Technical specialist, UX designer, Customer support representative, Technical support specialist, Chat manager, Moderator, SEO copywriter, Designer
Employment type:
full-time, part-time
City of residence:
Kharkiv
Ready to work:
Remote

Contact information

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Work experience

SEO copywriter

from 08.2023 to 07.2026 (3 years)
Digital Recipe, Remote (Marketing, advertising, and PR)

• Engineered custom AI prompts and managed multi-channel content to drive audience engagement, responsiveness, and community interest.
• Conducted rigorous research and fact-checking to ensure brand alignment, factual accuracy, and editorial compliance.
• Executed on-page SEO strategies and targeted keyword research to elevate organic search performance across digital assets.
• Collaborated asynchronously via ClickUp to design visual graphics and deliver client collateral on tight schedules.

Data Entry Operator

from 08.2022 to 12.2022 (5 months)
Expanzo, Remote (IT)

• Extracted and entered high-volume business data from international web directories into structured databases.
• Verified company profiles, contact records, and metadata to maintain data accuracy and identify duplicates.
• Cross-referenced large data batches and used text-parsing and translation tools to categorize and clean multilingual datasets.

Copywriter

from 06.2020 to 04.2023 (2 years 11 months)
WebRoom, Remote (Marketing, advertising, and PR)

• Authored over 150 long-form articles, marketing campaigns, and product descriptions while adhering to strict editorial and client guidelines.
• Partnered with editors and design teams to refine brand voice, leading to higher reader retention and web conversion rates.
• Audited and updated existing client collateral to improve messaging clarity and SEO ranking.

Call center operator

from 01.2020 to 12.2021 (2 years)
Orbus Marketing, Kharkiv (Telecommunications and networking)

• Drove high-volume market research by executing 1,000+ monthly outbound calls using standardized survey methodologies and structured templates.
• Maintained a 10% survey completion rate on cold contacts while ensuring strict data integrity.
• Recorded and translated real-time customer feedback and sentiment into structured reports.
• Navigated customer objections, de-escalated challenging interactions, and communicated effectively to drive customer satisfaction.

Education

Kharkiv National Medical University

Medicine, Харків
Higher, from 2018 to 2024 (6 years)

Additional education and certificates

2023
Certificate

2022
Certificate

2023
Certificate

2023
Certificate

2023
Certificate

2022
Certificate

2024
Certificate

Knowledge and skills

  • UX/UI-design
  • UX Research
  • Usability testing
  • User-centered design
  • Creating user personas
  • Design research
  • Design thinking
  • Wireframing
  • Graphic design
  • Figma
  • Canva
  • Website design
  • Mobile design
  • Adaptive design
  • User research
  • Landing page creation
  • Creativity
  • Discipline
  • Google Workspace
  • MS Office
  • Data analysis
  • Analytical thinking
  • Keyword research
  • SEO-copywriting
  • Ahrefs
  • Moz
  • English
  • Effective communication
  • Conflict resolution
  • Technical support for users
  • Conducting online chats
  • User ChatGPT
  • Writing prompts for ChatGPT
  • AI Content
  • Content posting
  • Content management
  • UI Components
  • Collaborative Software
  • Remote Collaboration
  • Attentiveness
  • Typography
  • Auto Layout
  • Mobile application design
  • Knowledge of the basics of composition
  • UI design
  • UX Design
  • Creation of prototypes

Language proficiencies

English — fluent

Additional information

Link to my portfolio: https://www.behance.net/diemiruaye

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