Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20319253/

Work experience

Аккаунт-менеджер

from 03.2020 to now (6 years 8 months)
Фріланс, Дистанційно (Маркетинг, реклама, PR)

PPC Specialist
Freelance⁠
04/2020 – Present | Part time
• Set up and managed Google Ads campaigns for small businesses in
e-commerce, legal services, dental care.
• Launched Google Shopping from scratch for a concrete mould
manufacturer.
• Ran Search campaigns for lead-generation clients, including
regular search term cleanup and negative keyword management.
• Set up conversion tracking in Google Tag Manager, Google
Analytics goals and remarketing audiences.
• Helped clients set up their Google Business Profiles for local
visibility.
• Maintain accounts for long-term clients: bid and budget
adjustments, feed updates and policy fixes.

Google customer support representative

from 03.2018 to 11.2023 (5 years 9 months)
Majorel Poland, Дистанційно (Маркетинг, реклама, PR)

MAJOREL⁠
03/2018 – 11/2023 | Wroclaw, Poland
• Promoted from Customer Service Representative to Senior
Representative and Workflow Coordinator in 2021.
• Diagnosed and resolved issues in 1,000+ Google Ads accounts
(10+ daily) across Search, Shopping and Display, including ads not
serving, campaign structure, targeting, bidding and budget
overspend. Advised on optimization and helped first-time
advertisers launch their campaigns.
• Troubleshot conversion tracking and event setup in GTM and
Google Analytics (UA/GA4); helped configure remarketing
audiences.
• Recovered suspended Merchant Center accounts, fixed feed errors
and product disapprovals, and guided advertisers through complex
policy appeals (misleading content, trademarks, account
suspensions) at the highest support tier.
• Coordinated workflow and tracked KPIs for a team of up to 20
agents; onboarded new hires and delivered internal training on
billing and Google Ads policy.

Education

Інститут інтелектуальної власності

Право, Київ
Higher, from 2011 to 2017 (6 years)

Knowledge and skills

• Уміння аналізувати
• Адаптивність
• Відповідальність

Language proficiencies

• Polish — above average
• English — above average
• Ukrainian — fluent