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Остап
Customer support representative
- Age:
- 21 years
- City:
- Lviv
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Ostap Kozak
Lviv, Ukraine
Age: 21
Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Telegram: @ostapkozak05
Professional Summary
Reliable, responsible, and detail-oriented professional with practical experience in machine
operation, production environments, technical systems, information research, incident
documentation, and shift work. Experienced in operating and monitoring industrial
machinery, following safety and workplace procedures, performing routine checks,
identifying operational issues, and maintaining consistent work quality in fast-paced
environments.
Strong ability to work independently as well as part of a team, prioritize tasks, follow
instructions, and remain focused under pressure. Experienced in working with large amounts
of information, researching and verifying data from multiple sources, preparing accurate
documentation, and communicating effectively in professional environments.
Technical background in Computer Engineering with practical knowledge of Windows,
Android, Microsoft Office, Google Workspace, IP camera systems, AI-based monitoring
tools, and basic computer troubleshooting. Quick to learn new equipment, software, and
work processes. Currently on academic leave.
Work Experience
Machine Operator
IKEA – Zbaszynek, Poland
March 2026 – August 2026
● Operated production machinery according to established procedures and safety
requirements.
● Monitored machine performance and the production process to maintain consistent
output quality.
● Performed routine machine checks and responded to production issues.
● Followed workplace safety rules and operational procedures.
● Worked in shifts and maintained attention to detail in a fast-paced production
environment.
● Cooperated with team members to ensure smooth and efficient production
operations.
Machine Operator – Curioni Machines
Ecobag Network Sp. z o.o. – Poland
October 2025 – March 2026
● Operated Curioni production machinery according to established procedures and
safety requirements.
● Monitored the production process and machine performance to maintain consistent
output quality.
● Performed routine checks and responded to production issues in accordance with
workplace procedures.
● Maintained attention to detail while working in a fast-paced production environment.
● Worked shifts and cooperated with team members to ensure smooth production
operations.
Copywriter
ACE Studio – Lviv, Ukraine
May 2025 – September 2025
● Created and edited written content according to project requirements.
● Conducted information research across multiple sources to collect, compare, and
verify relevant information.
● Worked with different online sources and databases to find accurate and up-to-date
information.
● Analyzed information from multiple sources and organized findings into clear,
structured content.
● Maintained accuracy, consistency, and attention to detail when working with large
amounts of information.
● Worked with deadlines and coordinated tasks within a team environment.
Remote Video Monitoring Operator (Stage 3 – Police Caller)
OHZ Security – Lviv, Ukraine
May 2024 – February 2025 (Night Shift)
● Monitored 50–100+ cameras in real time using AI-based detection systems.
● Identified incidents, assessed situations, and followed established response
procedures.
● Prepared accurate incident reports in English under time constraints.
● Coordinated emergency communication with U.S. police services when required.
● Progressed from trainee to Speaker and then Police Caller, demonstrating reliability
and increased responsibility.
Education
Bachelor’s Degree in Computer Engineering (on academic leave)
Lviv Polytechnic National University
2022 – Present
Languages
● Ukrainian – Native
● English – B1/B2
● Russian – Fluent
● Polish – A1/A2
Lviv, Ukraine
Age: 21
Phone: [
Email: [
Telegram: @ostapkozak05
Professional Summary
Reliable, responsible, and detail-oriented professional with practical experience in machine
operation, production environments, technical systems, information research, incident
documentation, and shift work. Experienced in operating and monitoring industrial
machinery, following safety and workplace procedures, performing routine checks,
identifying operational issues, and maintaining consistent work quality in fast-paced
environments.
Strong ability to work independently as well as part of a team, prioritize tasks, follow
instructions, and remain focused under pressure. Experienced in working with large amounts
of information, researching and verifying data from multiple sources, preparing accurate
documentation, and communicating effectively in professional environments.
Technical background in Computer Engineering with practical knowledge of Windows,
Android, Microsoft Office, Google Workspace, IP camera systems, AI-based monitoring
tools, and basic computer troubleshooting. Quick to learn new equipment, software, and
work processes. Currently on academic leave.
Work Experience
Machine Operator
IKEA – Zbaszynek, Poland
March 2026 – August 2026
● Operated production machinery according to established procedures and safety
requirements.
● Monitored machine performance and the production process to maintain consistent
output quality.
● Performed routine machine checks and responded to production issues.
● Followed workplace safety rules and operational procedures.
● Worked in shifts and maintained attention to detail in a fast-paced production
environment.
● Cooperated with team members to ensure smooth and efficient production
operations.
Machine Operator – Curioni Machines
Ecobag Network Sp. z o.o. – Poland
October 2025 – March 2026
● Operated Curioni production machinery according to established procedures and
safety requirements.
● Monitored the production process and machine performance to maintain consistent
output quality.
● Performed routine checks and responded to production issues in accordance with
workplace procedures.
● Maintained attention to detail while working in a fast-paced production environment.
● Worked shifts and cooperated with team members to ensure smooth production
operations.
Copywriter
ACE Studio – Lviv, Ukraine
May 2025 – September 2025
● Created and edited written content according to project requirements.
● Conducted information research across multiple sources to collect, compare, and
verify relevant information.
● Worked with different online sources and databases to find accurate and up-to-date
information.
● Analyzed information from multiple sources and organized findings into clear,
structured content.
● Maintained accuracy, consistency, and attention to detail when working with large
amounts of information.
● Worked with deadlines and coordinated tasks within a team environment.
Remote Video Monitoring Operator (Stage 3 – Police Caller)
OHZ Security – Lviv, Ukraine
May 2024 – February 2025 (Night Shift)
● Monitored 50–100+ cameras in real time using AI-based detection systems.
● Identified incidents, assessed situations, and followed established response
procedures.
● Prepared accurate incident reports in English under time constraints.
● Coordinated emergency communication with U.S. police services when required.
● Progressed from trainee to Speaker and then Police Caller, demonstrating reliability
and increased responsibility.
Education
Bachelor’s Degree in Computer Engineering (on academic leave)
Lviv Polytechnic National University
2022 – Present
Languages
● Ukrainian – Native
● English – B1/B2
● Russian – Fluent
● Polish – A1/A2
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