Владислав

VLADYSLAV H.
Support Manager / Chat Support Specialist

📍 Vinnytsia
📞 [open contact info](look above in the "contact info" section)
✉️ [open contact info](look above in the "contact info" section)
ABOUT ME

Communicative and responsible specialist with experience in customer
support and online communication. Experienced in handling a large volume
of requests, customer support, chat communication, and assisting users in
resolving their issues. Fast learner, adaptable to new tasks and services,
detail-oriented, and able to work effectively in a team environment.

WORK EXPERIENCE

Public Organization “Nezalezhnist” - Communication Support Specialist
2022 — 2023

● Supported internally displaced people and refugees
● Communicated with clients both online and offline
● Registered client requests and complaints in the Syrex database
(organization’s internal database)
● Processed phone calls, email correspondence, and messages in Viber
and Telegram
● Recorded and managed requests and applications from displaced
people
● Prepared reports and maintained internal documentation
● Assisted clients in resolving organizational issues

Company ”Different” - Support Manager
2023

● Communicated exclusively with foreign clients
● Maintained and documented communication with clients
● Worked with multiple chats simultaneously
● Assisted users with website-related issues
● Responded to customer inquiries and provided user support
● Worked according to prepared scripts
● Collaborated with the support management team
● Responded promptly to customer requests

EDUCATION

Master’s Degree — Management

2022

Bachelor’s Degree — International Economic Relations

2020

HARD SKILLS

● Experience working with CRM systems (Syrex, ERP)
● Basic database management (data entry)
● Recording completed work in ticket systems
● Fast typing and professional written communication
● E-mail Support and Live Chat Support
● Processing customer requests in Telegram, Viber, and WhatsApp
● Script-based communication
● Google Workspace, Google Sheets, Google Docs, Telegram
● Communication via Microsoft Teams

SOFT SKILLS

● Communication skills
● Stress resistance
● Multitasking
● Responsibility
● Attention to detail
● Fast learning ability
● Teamwork
● Organizational skills
● Persistence

LANGUAGES

● Ukrainian — Fluent
● Russian — Fluent
● English — Upper intermediate

ADDITIONAL INFORMATION

Available for full-time employment. Ready to work day and night shifts.
Interested in remote work opportunities.