Зінов'єва

Anna Zinovieva
LOGISTICS & CUSTOMER SUPPORT SPECIALIST

Wrocław, Poland | Open to remote opportunities
worldwide or hybrid work in Wrocław
[open contact info](look above in the "contact info" section) | LinkedIn

Summary
Nearly five years of logistics experience in track and trace and freight operations, with additional experience in
customer support and data entry. Experienced in monitoring active loads, updating shipment statuses, checking
paperwork and reporting problems to the responsible team. Previous experience also includes written customer
support, technical tickets, online research and organizing information for websites. Interested in remote positions in
logistics support, written customer support, data processing or AI response evaluation.
Work preferences: Looking for a stable company where teamwork, clear communication and responsible service are
valued. Open to full-time remote opportunities worldwide or a hybrid arrangement in Wrocław.

Professional Skills
Track and trace Shipment status updates Freight documentation
Written customer support Zendesk Technical ticket creation
Online research Information verification Attention to language and detail
Data entry Paperwork collection Billing support
McLeod EROAD MacroPoint
Samsara LMS Google Sheets
AI-assisted image creation
(Midjourney)

Work Experience
Universal Logistics Services, Inc. • Monitored existing loads from pickup to delivery and
Track and Trace Representative maintained accurate shipment statuses.
06/2024 - 08/2026 • Checked GPS locations, pickup and delivery
appointments, missing updates and possible delays.
• Reported problems and exceptions to the responsible
operations teams and provided the information they
needed.
• Worked daily with McLeod, EROAD, MacroPoint,
Samsara, LMS, Google Sheets and handled a high
volume of email communication.

ApricotAbrieStudio • Create and restore digital artwork, prepare product
Independent Etsy Shop Project images and publish listings in my own Etsy shop.
05/2026 - present • Prepare and check high-resolution download files in
different print formats and organize product folders.
• Write listing titles, descriptions and tags and do basic
keyword and competitor research.

PNA Logistics LLC • Tracked all company freight from booking to delivery
Tracking Manager and updated customers through tracking systems.
02/2024 - 05/2024 • Communicated with drivers, brokers, customers,
shippers and receivers to support successful pickup and
delivery.
• Handled transportation problems, supported drivers
and helped them set up tracking applications.

Work Experience
Owner-Operator Dispatch Company • Searched for and booked freight for owner-operator
After-Hours Weekend Dispatcher trucks using DAT and Truckstop.
09/2023 - 02/2024 • Negotiated rates, pickup and delivery times and other
load requirements with brokers.
• Provided weekend after-hours support, monitored
active loads and sent on-time transit updates.
• Collected PODs, updated rate confirmations and other
documents needed to close loads.

CDL 1000 Inc. • Started as a Carrier Sales Representative: sourced and
Freight Operations Specialist set up carriers, booked loads and negotiated rates and
09/2021 - 02/2024 requirements.
• Maintained relationships with new and existing carriers
and checked their information before booking.
• Moved to the Track and Trace team and monitored
around 60-70 loads per day, including dry vans, reefers
and sea containers.
• Communicated with carriers, dispatchers, shippers and
receivers and supported customer service and sales
teams with load updates through Slack.
• Updated shipment statuses and check-call notes in
McLeod, prepared rate confirmations and added
approved charges.
• Checked and collected paperwork for payment and
billing, including documents for the Drayage
department.

Blackmore International Music Academy • Searched for information online and researched
Data Entry and Research Specialist materials for a music website.
12/2020 - 09/2021 • Filtered, checked, sorted and organized data and
maintained Excel files.
• Trained new team members and supported daily office
tasks.

WhiteBIT • Provided written customer support through Zendesk on
Customer Support Representative cryptocurrency purchases, deposits, withdrawals and
06/2020 - 12/2020 account questions.
• Explained referral programs, launches and airdrops and
helped users follow company procedures.
• Created tickets for the technical support team and
prepared and selected information for the company
Telegram channel.

Turkish Airlines • Assisted English-speaking passengers with ticket
Customer Service Representative purchases, first issuance, refunds, transfers and flight
08/2018 - 02/2019 cancellations.
• Handled service and conflict situations by phone and
completed required operations in internal systems using
company procedures.

Education
Kharkiv National Pedagogical University • Bachelor's and Master's degrees.
English Language and Literature
2015 - 2020

Languages
Ukrainian - Native | Russian - Native | English - Upper-intermediate, fluent speaker | Polish - Beginner