Raheem

ESTHER RAHEEM

CONTACT Accomplished Sales professionalism with 6 years of practical
experience and dedicated work ethic with track record of growing
Groningen, Netherlands 9713AB
77 Manuilovsky Str, Dnipro, Ukraine customer numbers and gaining more sales revenue . Exceptional
customer relations, record-keeping and prioritisation skills. Open
[open contact info](look above in the "contact info" section) schedule with ability to travel Results-oriented Sales Representative
with years of progressive experience in quota-driven environments.
[open contact info](look above in the "contact info" section)
Driven, proactive and innovative marketer highly proficient in
managing high lead loads. Customer-focused manager, successfully
contributing to company profits by improving team efficiency and
CORE QUALIFICATIONS productivity. Skilled at effective negotiations and up selling
• Product merchandising and techniques. Utilises excellent organisational skill to enhance efficiency
distribution and lead teams to achieve outstanding sales.. Self-motivated to
• Teachable and ready to learn consistently provide first-class results in line with stringent targets and
• Promotional planning deadlines.
• Flexible schedule
• Love team work
• Product and service knowledge EXPERIENCE
• Time management
March 2022 - Current
• Physically fit
Customer Support Specialist Netevia HQ, Florida, U.S.A.
• Customer retention abilities
• Level 2 supervisor of customer service department
• Persuasive negotiations
• Supported customer satisfaction, addressing escalated complaints
• Exceptional multitasker
with diplomacy and acknowledgment.
• Sales territory growth
• Maintained friendly and professional customer interactions.
• Marketing strategy
• Assisted customers with important purchasing choices, identifying
• Ms word,CRM,Slack
needs and employing product expertise to make appropriate
suggestions.
• Resolved customer queries over phone and by email.
ADDITIONAL INFORMATION • Established warm and friendly rapport whilst interacting with
• Singing customers by phone, email and on live chat.
• Dancing • Employed knowledge of latest company policies, escalating critical
• Swimming issues and monitoring queries in line with best practices.
• Reading • Addressed customer service enquires quickly and accurately.
• Input customer information, call notes and personal data onto
internal database.
• Handled complaints calmly and professionally, providing
ACCOMPLISHMENTS appropriate solutions to promote continued customer satisfaction.
• Created and developed critical(The • Oversaw customer account inquiries, accurately providing
ABC formula) policies to consistently information to resolve service complaints and guarantee customer
exceed quality and production targets. satisfaction.
• Built and nurtured key client • Provided friendly, attentive service by promptly responding to
relationships to grow profit by 80%. customer enquiries and processing order requests.
• Streamlined workflow by • Retained existing customers and substantially grew customer base,
consolidating lengthy processes and product line and sales volume
redundant documentation which • Resolved customer complaints by exchanging
resulted in more effective and timely • Monitored customer surveys and feedback to develop corrective
completion actions for service-related issues.
• Followed up on customer issues, reaching out to verify satisfaction
beyond initial communication.
LANGUAGES
November 2018 - January 2022
English: First language Sales Representative Capital Funding, New York, United State Of
America
• Generated sales by prospecting leads, cold calling and closing deals.

• Grew customer base by acquiring new customers and identifying
needs to deliver relevant products.
• Maintained productive relationships with existing customers
through exceptional follow-up after sales.
• Improved profitability and developed pipelines with multiple sales
penetration strategies.
• Grew repeat business by providing superior customer service.
• Used CRM software to generate and manage leads.
• Boosted client retention, establishing sales goals and securing
targeted rates.
• Cultivated long-term relationships with clients to accurately quote
prices and terms, achieving customer objectives.
• Executed complete sales cycle process from prospecting leads
through contract negotiations and close.
• Consistently met and exceeded sales goals for advertising.
• Optimised traceability, developing organisation systems for
contracts, records, reports and agendas.
• Increased investment revenue by skilfully up selling and closing
customer sales by driving product benefits around client needs.
• Used CRM software to generate and manage leads.

January 2016 - July 2018
Warehouse Worker Femco industry , Lagos, Nigeria
• Regularly exceeded performance and productivity targets through
accurate, efficient picking and packing.
• Planned and executed promotional in store events to increase
business and sales revenues.
• Maintained cleanliness and organisation of warehouse to support
smooth workflow.
• Identified and removed damaged products, quickly replacing items
with quality stock to minimise customer delays.
• Recognised and reported defective material and equipment to
warehouse supervisor.
• Cleaned and maintained warehouse in compliance with safety
standards.
• Accurately followed verbal and written directions.
• Carried out day-to-day warehouse duties with care and attention,
maintaining compliance with safety standards.
• Picked orders to meet productivity targets.
• Consistently complied with workplace health and safety measures
to minimise operational risk.
• Assisted team members with picking, packing and processing tasks
to increase overall warehouse efficiency.
• Maintained excellent physical fitness levels to safely lift and
manoeuvre heavy orders and deliveries.

EDUCATION
2018
Bachelor of Science Computer science
University of Ilorin, Ilorin, Nigeria

2014
Certificate of Higher Education Computer Science
Yaba College of Technology , Lagos, Nigeria
• [Degree] Graduate

2012
GCSEs
Queenmaris College, Lagos, Nigeria