Андрій

ANDRII BEREHOVENKO
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | Telegram: @DVNDY

PROFESSIONAL SUMMARY
Product & Content Operations Specialist with 3+ years of experience in platform operations, user support, and
cross-functional coordination. Experienced in managing digital content, supporting live operations, and improving
user flows across multiple platforms. Skilled in CMS systems, UI content, and platform tools.

PROFESSIONAL EXPERIENCE
Content / LiveOps Specialist — play.works | 2026

• Managing content and applications on a Smart TV platform (games & video services)
• Configuring and updating UI elements and in-app banners using JSON/HTML-like markup
• Supporting live operations: content updates, promotions, and platform changes
• Coordinating content placement and visibility across the platform
• Manage back-office content including banners, promo blocks, categories, translations and other product
content
• Upload and maintain content through internal back-office tools and HTML editors
• Contributing to UX improvements through content adjustments and layout changes
Customer Support Specialist (iGaming, NDA) — Remote | 2023–2025

• Coordinated cross-functional workflows between support, fraud, and technical teams
• Managed high-volume platform operations across multiple services
• Provided user communication within the US market
• Investigated complex user cases (transactions, account data, fraud signals)
• Performed KYC verification and handled sensitive account operations
• Identified recurring issues and contributed to process improvements
• Worked with Jira, Trello, and Slack for task tracking and coordination
Content Moderator (NDA) — Remote | 2021–2023

• Conducted in-depth account reviews and long-term user monitoring
• Identified fraud patterns and suspicious user behavior
• Analyzed user activity to detect risks and improve platform integrity
• Collaborated with teams to resolve policy violations
• Managed multiple cases with consistency and accuracy
• Contributed to platform safety and operational improvements
Freelance Translator & Language Tutor — EN/JP / EN/UA | 2019–2022

• Managed multiple clients and deadlines
• Adapted communication for different audiences

SKILLS
Content Management (CMS), LiveOps, UI/UX basics, Digital Platforms, Cross-functional Coordination, Jira, Trello,
Slack

TOOLS
Jira, Trello, Slack, Zendesk
EDUCATION
Borys Grinchenko Kyiv University — Master’s Degree in Japanese Language and Literature (2016–2021)

LANGUAGES
English — C1 | Japanese — Intermediate (JLPT N4) | Ukrainian — Native | Russian — Native