Personal information hidden

OLEKSANDRA KHARLAKOVA
PROJECT COORDINATOR | OPERATIONS MANAGER
Odesa, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Telegram: @ally_dc | LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Project Coordinator / Operations Manager with experience managing cross-functional projects across IT, marketing,
operations, HR & Recruiting, and Legal & Compliance. Skilled in end-to-end project coordination, stakeholder
management, and controlling timelines, dependencies, risks, and deliverables. Previous experience includes
department operations, team coordination, budgeting, hiring, and building a Client Support function from scratch.

CORE SKILLS
Cross-functional & Multi-project Management, End-to-End Project Delivery, Operations Management, Business
Process Improvement, Event Project Coordination, Stakeholder Management, Risk & Dependency Management,
Budget Planning & Tracking, Agile / Scrum, Kanban, AI-assisted Workflows

HIGHLIGHTS
● Coordinated 10+ parallel cross-functional initiatives in a multi-project environment, involving teams of
approximately 5-15 contributors.
● Coordinated the company’s participation in 5+ major international tech and industry events, from planning
through post-event follow-up.
● Reduced sprint report preparation and editing time by 50% through automated reporting prompts and
standardized documentation workflows.
● Established a Client Support Department from scratch within a real estate investment company, defining
workflows, operational guidelines, and client support processes.

PROFESSIONAL EXPERIENCE

QATestLab | Remote
Project Coordinator | Jul 2025 - Jun 2026
● Coordinated 10+ cross-functional projects simultaneously, involving teams of approximately 5–15 contributors.
● Coordinated IT and AI initiatives, including the development and implementation of internal AI tools, website
updates, AI bot improvements, and an internal IT support and security project.
● Coordinated business process improvement initiatives across Recruiting, HR, and Legal & Compliance,
including current-state analysis, workflow redesign, automation, documentation, and implementation of new
procedures.
● Coordinated marketing projects, including the development of new client-facing service offerings and the
company’s participation in 5+ major international tech and industry events.
● Managed end-to-end project delivery using Agile and Scrum practices, including task decomposition, sprint
coordination, progress tracking, risk and blocker management, stakeholder reporting, and retrospectives.
● Maintained project management documentation, guidelines, and training materials.
● Built and maintained 4 AI-assisted PM workflows for sprint reporting, meeting notes, post-project analysis, and
internal materials formatting using prompt engineering and Claude Skills.

True Real Estate Agency | Remote
Department Manager | Jan 2025 - Jul 2025
● Promoted to Department Manager, supervising 2 assistants and coordinating day-to-day operations, priorities,
deadlines, resources, and workflows using Kanban principles.
● Handled escalated client cases and urgent operational issues, and tracked overall department progress.
● Oversaw the department budget, including budget planning, cost estimation, and financial tracking.
● Coordinated full-cycle hiring for assistant and administrative roles across multiple departments, including
candidate search, interviews, and onboarding, and supported intern training through morning standups.
● Organized charity and corporate events from planning to execution.
Assistant | Aug 2024 - Dec 2024
● Established the Client Support Department from scratch as the first employee in the function, defining
workflows, operational guidelines, and client support processes.
● Tracked scheduled client payments, monitored construction progress, prepared regular client updates,
coordinated communication between clients and property developers, and resolved complex client issues.
● Handled business correspondence, calendar coordination, bookings, financial tracking, document
management, presentations, and video content.

Startup | Odesa, Ukraine
Business Assistant | May 2019 - Feb 2022
● Managed business correspondence, financial records, inventory management, bookings, and event
coordination.
● Prepared documents, presentations, and video materials, and sourced and coordinated temporary staff for
individual projects.

TOOLS
Jira, Confluence, Worksection, Trello, Notion, Google Workspace, Microsoft Office, Miro, LMS Platforms, Canva,
Claude AI, ChatGPT, Gemini, Asana, ClickUp

EDUCATION
Odesa State Academy of Civil Engineering and Architecture | Industrial and Civil Engineering
Bachelor’s Degree | 2017 - 2020

Odesa State Academy of Technical Regulation and Quality | Metrology and Information-Measuring Technology
Junior Bachelor’s Degree | 2013 - 2017

COURSES
● Project Management | Hillel IT School | 2025
● Software QA Training | Portnov Online, Sunnyvale, CA, USA | 2022
● Business Training: Communication Competence | 2018

LANGUAGES

Ukrainian: Native | Russian: Native | English: Upper-Intermediate