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Сніжана

Customer support manager

Considering positions:
Customer support manager, English interpreter, спеціаліст техпідтримки, онлайн-консультант, English translator, Customer support representative, редактор, копірайтер, Direct-менеджер
Age:
25 years
City of residence:
Zaporizhzhia
Ready to work:
Remote

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Snezhana Stepurova

SUMMARY

A fast-paced, growth-oriented, reliable, organized and systematic
person with very strong abilities to multi-task and adapt, all while
remaining calm, professional and collected. Value empathy, patience
and clear communication from team and treat people accordingly.

CONTACT: EXPERIENCE:
[open contact info](look above in the "contact info" section) ENGLISH TUTOR 2020 - 2022

[open contact info](look above in the "contact info" section) Helping students to improve their reading, writing, speaking,
and listening skills in English
Working with learners of various ages and proficiency levels
SKILLS:
Preparing lesson plans, selecting appropriate learning materials
Multi-tasking and quick typing Assessing students’ abilities, setting achievable learning goals
Adaptation and providing constructive feedback to guide their progress
Strong attention to detail
WEB MANAGER (EBAY) 2024 - 2025
Willingness to learn
Consulting clients about the product and providing necessary
Analytical and problem-solving
information (English)
skills
Receiving and processing chats, calls and emails
Sociability and communication
Product availability monitoring
Work ethics Adding and registering new products to the website
Team work Product structuring on the website
Cold mind and critical thinking
SALES ASSISTANT MARCH - SEPTEMBER 2026

Customers serving and enquiries handling
EDUCATION:
Products arranging
GYMNASIUM NO.71 WITH ADVANCED Managing product inventory at the store
LEARNING OF FOREIGN LANGUAGES Unpacking and sorting new stock delivery
2007 - 2018 Consulting customers about the product and providing
necessary information
ZAPORIZHZHIA NATIONAL UNIVERSITY
Product availability monitoring
Bachelor of International relations,
public communications and regional
studies LANGUAGE:
2018 - 2022 English (B2+) Ukrainian (native)

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