Ніколетта

Nikoletta Kvantrishvili
Administrator, translator
Kyiv, Ukraine | Phone number [open contact info](look above in the "contact info" section) (WhatsApp, Telegram) | [open contact info](look above in the "contact info" section)

SUMMARY
Administrative and customer-service professional with 2+ years of hands-on experience coordinating daily operations,
working with staff, and handling client communication in hospitality area. Organized, reliable under pressure, and
advanced in English. Additionaly, with translating experience UA-EN, RU-EN.
Looking for remote administrative, HR support, or coordination roles.

AREAS OF EXPERTISE
Administrative support
Staff coordination and scheduling
Customer communication and conflict resolution
Document managing and record-keeping
Inventory control
Process organization and quality control
Native Ukrainian and Russian languages, written and spoken English (Advanced), UA-EN and RU-EN
translation
Tools: Instagram, Google Reviews, Canva, Figma, Notion, CapCut, AI-tools
WORK EXPERIENCE
“Hater Coffee” | May 2024 - present | Administrator
Coordinate daily operations of a 12-person team during 12-hour shifts, keeping service quality consistent
Act as the link between staff and customers: resolve complaints, handle requests, keep communication clear
Control purchasing and inventory
Handle documentation: shift schedules, stock records, reports
Respond to customer reviews on Google and keep a professional public image for the business
Train new staff

EDUCATION
“Kyiv Trade and Economics Professional College of the State University of Trade
and Economics” Junior Bachelor | Hotel and Restaurant Management | 2022–2025
Throughout my studies, I consistently maintained a high academic performance with an average grade of 80–92/100. I successfully
defended my diploma thesis with a score of 90/100. I received systematic training in the organization and management of hospitality
establishments.

ADDITIONAL INFORMATION
I am looking for collaboration or an internship opportunity that will allow me to contribute to the company’s development while
gaining valuable skills and career growth. I am open to full-time and part-time remote work, as well as hybrid and part-time offline
work. I am ready to explore different lines of work, provided that training is offered. I consider both long-term and project-based
cooperation.
Areas of interest: management, travel, design & fashion, administration, logistics, secretariat.
I hold a Category B driver’s license.