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Ілля
Чат-менеджер
- City of residence:
- Vinnytsia
- Ready to work:
- Remote
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The job seeker has provided: Phone number
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You can get this candidate's contact information from https://www.work.ua/resumes/20521078/
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Ilya Kolomiets
Customer Support Specialist
CONTACT: PROFILE:
[open contact info ](look above in the "contact info" section) Motivated customer support specialist with a foundation in physics
and mathematics education, which formed my strong critical and
[open contact info ](look above in the "contact info" section)
logical thinking. I perfectly understand human psychology, know how
Vinnytsia, Yangelya 41 to listen and build trust in communication. I have a high personal
responsibility — always bringing initiated tasks to a successful final.
PERSONALSKILLS:
Zendesk EXPERIENCE:
Microsoft Office
English B1
Customer Support Specialist
SupportYourApp | Jan 2024 – Feb 2025
SOFT SKILLS:
Provided text-based customer support via chat and email
Teamplayer using Zendesk to resolve user inquiries and technical
Motivated issues.
Communication Managed conflict resolution and applied active listening
Discipline to de-escalate difficult client situations.
Directions Utilized Microsoft Office (Excel) for basic reporting,
tracking weekly metrics, and maintaining issue logs.
EDUCATION:
Identified and documented software bugs from user
VINNYTSIA NATIONAL TECHICAL tickets, escalating critical cases to internal technical
UNIVESITY teams.
2022-2024
VINNYTSIA PRIMARY SCIENCE
INSTITUTE OF ECONOMICS
2024-Present
LANGUAGE:
Ukrainian (Native)
Russian
Customer Support Specialist
CONTACT: PROFILE:
[
and mathematics education, which formed my strong critical and
[
logical thinking. I perfectly understand human psychology, know how
Vinnytsia, Yangelya 41 to listen and build trust in communication. I have a high personal
responsibility — always bringing initiated tasks to a successful final.
PERSONALSKILLS:
Zendesk EXPERIENCE:
Microsoft Office
English B1
Customer Support Specialist
SupportYourApp | Jan 2024 – Feb 2025
SOFT SKILLS:
Provided text-based customer support via chat and email
Teamplayer using Zendesk to resolve user inquiries and technical
Motivated issues.
Communication Managed conflict resolution and applied active listening
Discipline to de-escalate difficult client situations.
Directions Utilized Microsoft Office (Excel) for basic reporting,
tracking weekly metrics, and maintaining issue logs.
EDUCATION:
Identified and documented software bugs from user
VINNYTSIA NATIONAL TECHICAL tickets, escalating critical cases to internal technical
UNIVESITY teams.
2022-2024
VINNYTSIA PRIMARY SCIENCE
INSTITUTE OF ECONOMICS
2024-Present
LANGUAGE:
Ukrainian (Native)
Russian
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The candidate's resume is posted at https://www.work.ua/resumes/20521078/