Ярина

Yaryna Shved
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Telegram: sd_yaryna

Summary
Customer Support Specialist

Experience
Customer Support Specialist Jun 2022 - Nov 2022
Exellegent
• Verified patients’ insurance coverage and eligibility for medical services.
• Contacted insurance companies by phone to confirm coverage terms and payment responsibilities.
• Followed up with insurance providers regarding reimbursement for medical services provided.
• Clarified insurance coverage limitations and resolved billing-related inquiries.
• Communicated with insurance representatives to obtain information and support payment processing.
• Maintained accurate patient and insurance records.
Data Processing/Verification Assistant Aug 2023 - Jun 2025
MSV Multicall
Lviv, UA, Ukraine
• Processed customer orders and cross-checked order numbers against available records.
• Entered, updated, and maintained customer and order data in internal software systems.
• Used Microsoft Excel to compare records, identify discrepancies, and verify data accuracy.
• Reviewed data for missing, incorrect, or inconsistent information and recorded identified errors.
• Handled order-related customer inquiries and provided accurate information about order details.
• Maintained organized records and supported daily data processing and reporting activities.

Education
Translation Studies
Ivan Franko National University of Lviv
2019 - 2023 Lviv, Ukraine

Skills
Customer Inquiry Advanced Troubleshooting Advanced Issue resolution Advanced
Handling

Multitasking Advanced Fast learning Expert

Languages
Ukrainian Native Russian Native German Intermediate

English Intermediate