Юлія

YULIA ZAIATS| [open contact info](look above in the "contact info" section)| [open contact info](look above in the "contact info" section)| Linkedin
EXPERIENCE
RESULTAT CompanyDnipro/Hybrid
Sales Operations Specialist Jul 2023 – Sept 2026
• Managed a personal monthly flow of 200 buyer leads and 400 new property listings, including qualification, routing and follow-up tracking
• Administered CRM sales pipeline and client/property databases, maintaining data accuracy, segmentation and lead-status updates
• Contributed to the launch and operation of the inbound sales line, qualifying purchase/sale inquiries and coordinating lead distribution to agents
• Coordinated B2C communication between clients and agents; monitored response times, follow-up activities and service quality
• Managed property listings and digital advertising across OLX, DOM.RIA, Realtor.ua and АСНУ, including content, pricing and promotional updates
• Prepared operational reports, monitored workflow performance and proposed process improvements to increase efficiency of inbound operations
• Supported REALCON national conferences: managed participant databases, conducted 100+ cold calls/day across Ukraine, and successfully sold 10+ participation packages
• Best Employee of 2024
Real Estate Agent Aug 2021 – Jun 2023
• Managed the client sales cycle for real estate services, from lead generation and qualification to meetings, objection handling and transaction support
• Conducted 20+ cold calls and 2 in-person client meetings daily, including off-site meetings with prospective buyers and sellers
• Assessed client needs, presented relevant services and negotiated solutions to support purchase and sale transactions
• Built and maintained client relationships through proactive outreach and face-to-face communication
• Achieved monthly sales performance targets and received Employee of the Month recognition
KEY SKILLS AND COMPETENCIES
Operations & Sales: sales operations and pipeline management; lead qualification, distribution and follow-up; CRM administration and data management; customer service; B2B/B2C communication; stakeholder coordination; operational reporting and process improvement
CRM, Content & Marketing: client and property database management; property listing and content administration; digital advertising support; client and community communication; market and competitor research
Event & Project Coordination: event coordination assistance; participant and partner communication; B2B sales; database development and management; operational support for industry conferences
Technical Skills: CRM systems; Google Workspace; MS Office; Trello; Zoom; Google Meet; Discord; OLX; DOM.RIA; Realtor.ua; АСНУ; Telegram-based databases and bots; image & content editing tools
Languages: Ukrainian native | Russian native | English B1+