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Mohamad
Customer support representative
- Age:
- 33 years
- City:
- Uzhhorod
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MOHAMAD EL KAWNI
[open contact info ](look above in the "contact info" section) • [open contact info ](look above in the "contact info" section) •
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PROFESSIONAL SUMMARY
Customer Support and Escalation Specialist with over four years of experience managing order, quality, payment, and safety
issues through live chat. Skilled in technical troubleshooting, escalation management, and team collaboration. Fluent in
English, Arabic, and advanced French with a Bachelor’s in Cybersecurity.
WORK EXPERIENCE
Helpware Dec 2021–Present
Customer Support Specialist / Escalation specialist
Handled order, quality, payment, and safety tickets as a Customer Support Specialist on the English desk for four years
Promoted to Escalation Specialist
Delivered support through live chat interactions
EDUCATION
Nau Kai University , Kyiv, Kyiv Oblast, Ukraine Jun 2024
Bachelor in Cybersecurity
CORE SKILLS
Quality Assurance Active Listening
Empathy Technical Troubleshooting
Stress Management Data Privacy and Security Awareness
Product Knowledge Team Collaboration
Adaptability Escalation Management
Problem Solving
LANGUAGES
Arabic (Native), English (Fluent), French (Advanced)
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PROFESSIONAL SUMMARY
Customer Support and Escalation Specialist with over four years of experience managing order, quality, payment, and safety
issues through live chat. Skilled in technical troubleshooting, escalation management, and team collaboration. Fluent in
English, Arabic, and advanced French with a Bachelor’s in Cybersecurity.
WORK EXPERIENCE
Helpware Dec 2021–Present
Customer Support Specialist / Escalation specialist
Handled order, quality, payment, and safety tickets as a Customer Support Specialist on the English desk for four years
Promoted to Escalation Specialist
Delivered support through live chat interactions
EDUCATION
Nau Kai University , Kyiv, Kyiv Oblast, Ukraine Jun 2024
Bachelor in Cybersecurity
CORE SKILLS
Quality Assurance Active Listening
Empathy Technical Troubleshooting
Stress Management Data Privacy and Security Awareness
Product Knowledge Team Collaboration
Adaptability Escalation Management
Problem Solving
LANGUAGES
Arabic (Native), English (Fluent), French (Advanced)
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The candidate's resume is posted at https://www.work.ua/resumes/20559553/