Олександра

OLEKSANDA
KINZERSKA
Remote Customer Support
| Customer Service |
Communication

EDUCATION
PROFILE
WSB Merito University in Wrocław
Customer-oriented professional
Master’s Degree in Media and Communication in
with 2+ years of experience in
Business
customer service in Poland. 2025–Present
Polish C1, Eng lish B2, with native WSB Merito University in Gdańsk
Ukrainian and Russian. Bachelor’s Degree in International Relations
Experienced in assisting 2022–2025
customers, resolving issues and
LANGUAGE
working in fast-paced
international environments. Ukrainian – Native
Lived, studied and worked in Polish – Fluent (С1)

Poland for over 4 years and Russian – Native
English – Upper-Intermediate (B2)
currently based in Ukraine.
Looking for a long-term remote KEY SKILLS
Customer Support position in an
Customer Support & Communication
international company.
Handling Customer Inquiries
CONTACT ME Problem Solving
Conf lict Resolution
[open contact info](look above in the "contact info" section)
Written Communication
[open contact info](look above in the "contact info" section)
Multilingual Communication
[open contact info](look above in the "contact info" section)
Cross-cultural Communication
Time Management
Odesa, Ukraine Fast Learning & Adaptability
| Available for
COMPUTER SKILLS
remote work
Microsoft Off ice
Goog le Workspace
Microsoft Excel & Goog le Sheets
Online Communication Tools

PROFESSIONAL EXPERIENCE
H&M — Sales Assistant | Customer Service
Poland | 2022–2024
Provided daily customer service in Polish in a fast-paced retail
environment.
Assisted customers with product inquiries, purchases, returns and
promotions.
Resolved customer concerns and helped f ind appropriate solutions.
Operated the cash reg ister and handled customer transactions
accurately.
Maintained hig h customer service standards during busy periods.
Collaborated with an international and multicultural team.
Camp Ramah in the Poconos — Kitchen Staff
Pennsylvania, USA | Summers 2025 & 2026
Worked in a fast-paced, Eng lish-speaking international
environment.
Collaborated daily with colleagues from different cultural
backgrounds.
Adapted quickly to chang ing tasks and operational needs.
Worked eff iciently under time pressure while maintaining accuracy
and organization.
Additional Work Experience — Poland
2022–2026
Order Packing / Catering Operations
Prepared and packed customer orders accurately in a f ast-paced
environment.
Followed established procedures and worked eff iciently under
time pressure.
Retail / Store Assistant
Supported customers and assisted with daily store operations.
Maintained product organization and supported day-to-day sales
activities.