Альона

ALONA ILINA

Position: Project Manager

mobile: [open contact info](look above in the "contact info" section)
e-mail: [open contact info](look above in the "contact info" section)

Summary: 4+ years of experience in IT outsource, 5 years of
experience as a project manager and sales with up to 10 team
members. Basic knowledge of Business Analysis, Software
Development Life Cycle. Good communication and presentation
skills.

Professional skills
Foreign languages: English – Upper Intermediate (В2)
Working experience with: Jira, Confluence, Redmine, Asana, Toggl, Bitrix24, Upwork,
Slack, Basecamp, Trello, Draw.io, Scrum, Kanban, Business Analysis Techniques.

Work experience

June 2020 - Up to now - maternity leave
December 2019 - June 2020, Hygge Software company (IT outsource), Kharkiv
Job: Project manager/account manager/sales manager
● Sales on Upwork
● Sales activities development
● Pre-sales activity
● Project management activity
● Control payments
● Prepare documents: reports, invoices, instructions
Achievements:
I improved current accounts, increased the success rate of the company from 0 to 74%,
organized sales processes and documentations about Upwork.

May 2018 - November 2019, Jaguar Team company (IT outsource),
Kharkiv Job: Project manager/account manager/sales department
coordinator
● Manage Web & Mobile applications (Real estate, Blockchain, Sports, Beauty, Technical etc. )
from the United States, New Zealand, Belgium, Finland.
● Collaboration with different specialists: Drupal, React, WP, Design, QA
● Taking part in the estimation process
● Do some business analysis: gather requirements, prepare documents, schemas, workflows
● Hold regular meetings with a team
● Keep customers informed about projects within demo meetings, calls, emails
● Draw invoices
● Control deadlines, changes requests, payments
● Organize and coordinate sales department
● Taking part in the interviews
● Human resource allocation between several projects
● Sales on Upwork, Clutch, Angel list
Achievements: Set company’s working process, organized sales department, concluded
several contracts with big companies, run simultaneously 4-5 projects plus Sales department.

February 2018 – May 2018 G5 Games, Kharkiv
Job: Localization manager

● Games localization on 12 languages
● Work with localization tools
● Communication with development team and external vendors
● Deadlines planning
● Task management for translation, proofread, testing
● Analysis of the work performed (including bugs)
● Update technical documentation ( glossary, features etc.)
Achievements: Mastering the process of localization and its subtleties from scratch.

July 2015 – February 2018 Digital Marketing Agency “Web-mashina”, Kharkiv Job: Sales
manager/project manager of SEO, PPC, SMM, website development ● Customers search on online
marketplaces (Freelancehunt, Upwork), cold calls ● Message input processing (including foreign
customers from Canada and England) ● Commercial offer preparing and selling of Internet
business promotion service ● Projects running: regular meetings of working groups, task settings
and controlling of it’s achieving
● Running of website development projects
● Solve problems with customers
● Translating of articles for web site and cooperation with copywriters
● Writing of Technical specifications
● Reports preparing
Achievements: Increase the number of customers; formed the standards for writing of working
documentation; in conjunction with the head of the department we developed a workflow for
tasks monitoring and, in general, the organization of labor in the company; together with experts,
selected ways to optimize customers' business processes and implemented them; I learned how
to better process the information received and transform it into real-world tasks.

January 2011 –July 2015 TD “IRBIS”, Kharkiv (the company specializing in selling of
industrial components)
Job: Specialist in foreign-economic activity
● Conducting of contracts with foreign suppliers (Germany, France, Italy, Spain, Turkey) ● Full
circle of product purchasing: order placement, preparing documents for customs clearance,
payments control and orders’ filling
● Holding meetings with foreign suppliers
● Taking part in international exhibitions as a translator: Hannover Messe 2013, Germany
Achievements: Set a system of interaction with the customs clearance department for the
timely submission of documents; systematized the formation of orders and the entire
procurement process; improved communication skills in English.

Education
2005 - 2010 V.N.Karazin Kharkiv National University
Department: «International economic relations» (Master's degree)
2023-2024 V.N.Karazin Kharkiv National University
Program Subject Area «Psychology» (Master's degree)

Courses and other programs

Feb. 2022 - May 2022 Business Analysis, Weekly IT
Feb. 2020 - March 2020 Project Management Hard Skills, IAMPM
Dec. 2016 - March 2017 HTML/CSS courses, Lemon School, Kharkov
2008 – taking part in the international speaking volunteer project, Frankfurt on the Main,
Germany 2007 – Intensive English Course, Hilderstone College, England
2007 – European Business Competence Licence (Business Objectives and Management
Ratios, Accounting, Costing and Pricing, Business Law) - Business Education Alliance

Personal skills
I am a responsible and reliable professional with strong teamwork and communication skills. I pay
close attention to detail and express my ideas clearly and effectively. My key strengths include
negotiation, analytical thinking, organisation, and problem-solving. I am skilled at defining clear
objectives, anticipating potential challenges, and identifying practical solutions. I enjoy working with
information, particularly collecting, analysing, and systematising data to support informed decision-
making. I am eager to learn, open to new ideas, and committed to continuous professional
development.