Iryna

IRYNA NOVIKOVA
Customer Success & Sales Manager | Team Lead | Customer Onboarding | Product Demos | AI Implementation
Ukraine • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Customer Success, Sales, and Team Leadership professional with experience supporting B2B and B2C customers across US and European
markets. Skilled in customer onboarding, online product presentations, product adoption, international sales, team coaching, and customer
support. Contributed to AI implementation initiatives and workflow improvement.

CORE COMPETENCIES

Customer Onboarding & Adoption Product Demos & Presentations B2B/B2C Sales & Customer Success Team Leadership & AI
Implementation

PROFESSIONAL EXPERIENCE
Team Lead | Software and Service Innovation Feb 2024 - Present
• Manage teamwork, priorities, service quality, and employee onboarding; conduct coaching and training sessions.
• Conduct customer onboarding and guide clients through product functionality, features, workflows, and adoption.
• Deliver online product presentations and demonstrations to prospective and existing customers, explaining value and use cases.
• Participate in AI-powered solution implementation, contributing to testing, workflow optimization, and team adoption.
• Provide customer consultations and support through calls, email, and messaging channels.
Customer Success Manager | Pexly / Valo Motion Mar 2021 - Jun 2024
• Supported customers across the lifecycle, including onboarding, product guidance, issue resolution, and ongoing communication.
• Handled international customer interactions via email, WhatsApp, and calls and collaborated with internal teams on resolutions.
Team Lead | Pexly Jul 2022 - Apr 2023
• Managed teamwork, onboarded employees, and conducted coaching and quality-focused feedback sessions.
Sales Manager | Ora.pm Apr 2023 - Dec 2023
• Managed international B2B/B2C sales communication, presented product value, and supported prospects through the sales process.

EARLIER EXPERIENCE
English Teacher, Language Center “Master Class” (2019-2022) • English Instructor, National University of Ostroh Academy (2020-2021)

TOOLS & LANGUAGES
Tools: Zendesk, HubSpot, Freshdesk, Apollo, Asana, Microsoft Office
Languages: Ukrainian - Native | English - Advanced | Polish - Intermediate | German - Intermediate | Spanish - Basic

EDUCATION
Master’s Degree, English Major - National University “Ostroh Academy”, Ukraine (2019-2020)
Bachelor’s Degree, English & German, Literature - National University “Ostroh Academy”, Ukraine (2015-2019)

Iryna Novikova | Resume