Ірина

Iryna Prysiazhniuk
Kyiv, Kyiv, Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

SUMMARY
I deliver end-to-end projects that improve how businesses operate.
My approach starts with understanding the root cause behind business challenges rather than treating symptoms. I design scalable processes
and operating systems, align cross-functional teams, and lead implementation from concept to measurable business outcomes.
Throughout my career, I've delivered initiatives ranging from organizational redesign and product launches to Al-powered solutions. I'm
skilled at building structure in complex environments, keeping teams aligned, and optimizing processes to deliver high-quality results.
I'm known for ownership, analytical thinking, and data-driven approach.

EXPERIENCE
Operations Manager (Education)
OBRIO February 2026 - July 2026, Kyiv
• Designed a continuous skill-upgrade system for supply, defining course tracks and difficulty tiers aligned to different stages of the employee
lifecycle; led content creation across all learning tracks.
• Implemented and automated a reactive training process, introducing automated reporting on training effectiveness.
• Designed and prototyped the architecture of a unified platform for managing supply performance, consolidating analytics and processes
across onboarding, education, and quality control into a single system.
• Developed a new, interactive course format, enabling the move away from the standalone LMS onto the unified performance-management
platform.
• Led the end-to-end development of an AI-powered Help Center, managing cross-functional stakeholders through implementation.
• Conducted competitor and market analysis, translating findings into action plans across Education and Operations teams.
• Key achievements:
• Uncovered that recurring metric drop-offs were a system flaw, not a skill gap - a finding that triggered a KPI system redesign.
• Delivered a 20% reduction in metric drop-off among trained supply vs. a control group, proving measurable training ROI.
• Migrated all training content from the LMS to a custom-built platform for managing performance.
Vocabulaba (Laba group)
Project Lead July 2025 - January 2026, Kyiv
• Drove the project's strategic growth — planned new formats and course launches aligned to revenue targets, with forecasts to estimate
outcomes.
• Analyzed marketing campaign performance and collaborated with cross-functional teams to strengthen campaigns and sales.
• Hired, trained, motivated, and managed the performance of a production team.
• Led the project through organizational change, including team downsizing, ensuring business continuity and stable delivery of educational
products.
• Key achievements:
• Improved conversion rates by redesigning the sales flow.
• Implemented new LMS to improve user experience and study process.
• Redesigned the organizational structure, eliminating role duplication, optimizing team workload, and reducing operational costs.
Education Lead June 2025 - November 2025, Kyiv
• Owned the end-to-end course production lifecycle, coordinating cross-functional teams to deliver high-quality educational products from
concept to launch.
• Oversaw market analysis, topic validation, and final approval of course curricula and educational content.
• Planned product relaunches and teacher workload/scheduling.
• Managed key performance metrics (NPS, CSAT, course completion rate) and validated new product formats and learning models.
• Key achievements:
• Created a knowledge base for teachers that streamlined onboarding and improved content quality.
• Created a structured course portfolio that helped product positioning.
• Introduced quality standards and unified approaches and processes in course production.
Senior Teacher/ Team Lead August 2024 - May 2025, Kyiv
• Managed the full teacher operations cycle (hiring, onboarding, development, performance feedback) to build a high-performing team.
• Designed a Gantt-chart workload plan for course relaunches and staffing; introduced methodological webinars for training and team-
building.
• Established unified content guidelines and led development of ESP and Business English courses aligned with learners' needs.

Business English Teacher
Vocabulaba (Laba Group) February 2023 - July 2024, Ukraine
• Developed and appeared as a lecturer in the recorded courses.
• Designed and taught various professional (Finance, HR, Logistics) and Business English courses for B1-C1 level students.
University Lecturer (English)
National Technical University of Ukraine "KPI" September 2011 - August 2023, Kyiv, Ukraine
• Developed and delivered university-level courses, including designing curricula, learning materials, and assessment approaches.
• Presented research at academic conferences and contributed to professional and academic publications.

EDUCATION
AI for business
Google • Kyiv • 2026
Project Manager
Laba • Kyiv • 2024
Team management in business
Laba • Kyiv • 2024
The Leader's Playbook: Lead Effectively from the Start
OBRIO • Kyiv • 2026
HR Manager
Laba • Kyiv • 2025
MA in Translation (English, German)
National Technical University of Ukraine “КРІ” • Kyiv • 2006-2011
TESOL
Arizona State University • Kyiv • 2022

SKILLS
Project & Product management - end-to-end planning and execution, Gantt charts
Team management - team restructuring, hiring, onboarding, performance management, offboarding
Operations management - process optimisation and automation, AI adoption.
Marketing & product analytics - financial forecasting, revenue modelling, campaign effectiveness.
Instructional design & Content production - managing full cycle of production.
Business English - C1
Tools:
Asana, Hubspot, Coda / Notion, Figma / FigJam, AirTable, PowerBI / Tableau, GitHub, Zapier, Generative AI tools (Claude cowork, GPT, Gemini,
Perplexity, Gamma, Eleven Labs), LMS, Google Sheets, Google Slides