Тетяна

TETIANA ZVIERIEVA
JUNIOR PROJECT MANAGER | PROJECT COORDINATOR
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Kyiv, Ukraine | Remote

ABOUT ME
Aspiring IT Project Manager with 6 years of experience in business operations, team coordination, and
project delivery. Led a team of 8 professionals and coordinated the development of a Telegram booking
solution. Skilled in stakeholder communication, requirements gathering, and project planning. Familiar with
Agile, Scrum, Kanban, and SDLC, with a strong focus on delivering business results.

EDUCATION
Master's Degree in Marketing — State University of Trade and Economics
Bachelor's Degree in Philology — Taras Shevchenko National University of Kyiv
Laba — Project Management, 2026 (diploma)
Prometheus — Project Management & Team Leadership Courses
Genius.Space — IT Project Management Course

PROFESSIONAL EXPERIENCE
Founder & Project Manager | Engli Studio 2020–2026
Built and scaled a language education business over 6 years, leading a team of 8 teachers and
coordinating external specialists.
Optimized operational workflows, reducing administrative workload by 30% through improved
scheduling and resource allocation.
Improved student retention to 85% through structured feedback, enhanced customer experience,
and streamlined communication.
Managed cross-functional projects and marketing initiatives, coordinating stakeholders, external
contractors, and digital improvements to drive business growth.
Founder & Project Manager | SHER Kyiv 2026–Present | Entertainment & Digital Projects
Launched and scaled a community business, attracting 100+ unique players within 6 months and
building a loyal customer base.
Optimized player registration and event workflows, introducing structured booking and payment
processes to improve operational efficiency.
Led a Telegram booking solution project, coordinating requirements, development, and user
experience improvements to streamline reservations.
Developed customer retention and engagement strategies, including loyalty initiatives and
performance tracking to encourage repeat bookings and sustainable growth.

TECHNICAL SKILLS
Agile / Scrum / Kanban / Waterfall SDLC / WBS Jira / Confluence
Project Planning Requirements Gathering Notion / Trello / Miro
Risk & Scope Management KPI Tracking API / CRM Basics

ADDITIONAL INFORMATION
Languages: Ukrainian — Native | English — B2 | Polish — A2
Professional Interests: IT Project Management, Digital Product Development, Business Analysis,
Process Automation.