Vasyl
Sales manager
- Considering positions:
- Sales manager, акаунт-менеджер, менеджер з підтримки клієнтів, Customer service manager, менеджер по роботі з клієнтами, менеджер з продажу
- Age:
- 24 years
- City:
- Lutsk
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/20619859/
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Account & Retention Manager
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Summary
Results-driven Account & Sales Specialist with 2+ years of experience in B2B client acquisition, high-touch key account
management, and retention. Proven track record in exceeding sales targets, driving customer LTV, and resolving high-stakes
client issues.
Experience
Soufflet Agro Ukraine Remote / Hybrid (Ukraine)
B2B Sales manager 06/2024 – 09/2026
Prospecting & Lead Generation: Independently built and managed the sales pipeline in CRM, searching and qualifying B2B
leads.
Objection Handling: Overcame complex client objections in B2B negotiations, consistently exceeding sales targets by 15–20%.
Presentations & Closing: Delivered tailored product presentations, conducted contract negotiations, and successfully closed
deals.
Account Management & Post-Sale Support: Maintained high-touch support with existing partners to ensure repeat business,
account growth, and cross-selling.
High-Growth Tech Project (Confidential / NDA) Remote, Ukraine
Account & Retention Manager 01/2025 – 02/2026
Client Retention & Loyalty: Managed high-value client accounts in a fast-paced digital environment. Maintained high retention
rates and increased LTV by developing personalized loyalty programs and individual incentive offers.
High-Touch Support: Provided exclusive 24/7 support and account management for key clients via live chat and messengers,
ensuring sub-1-minute response times and immediate query resolution.
Risk Management & Conflict Resolution: Successfully handled critical high-stakes disputes, emotional client feedback, and
transaction issues, maintaining account safety and long-term client trust.
CRM & Metrics Optimization: Monitored key customer metrics (Retention Rate, Churn Rate, CSAT, LTV) to optimize personal
account engagement and cross-sell relevant products/promotions.
Skills
Sales & Business Development
B2B & B2C Sales, Lead Qualification, Objection Handling, Closing Deals
Client Management & Retention
Client Retention & Reactivation, LTV Optimization, Conflict Resolution, Post-Sale Support
Tools & Communication
CRM Management, Customer Support Tools, Negotiation
Education
Lesya Ukrainka Volyn National University Master's Degree
Law Lutsk, Ukraine • 09/2019 – 12/2024
Languages
Ukrainian
Native
English
Intermediate
More resumes of this candidate
Considering positions: Менеджер з продажу, Акаунт-менеджер, Менеджер по роботі з клієнтами, 7 more positions
Lutsk, Remote
Higher education · Full-time
- Support \ Retention Manager, NDA, 1 year 2 months
- Sales manager, Суффле Агро Україна, ТОВ, 2 years 4 months
Considering positions: Account manager, Менеджер по роботі з клієнтами
Remote
Vasyl Nahorniuk VIP Account Manager / Retention Manager Lutsk, Ukraine https://t.me/vvvasylll Summary Results-driven VIP Account & Retention Manager with 3+ years of overall commercial experience...
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The candidate's resume is posted at https://www.work.ua/resumes/20619859/