Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20622004/

Work experience

Front Desk Administrator

from 05.2026 to 09.2026 (5 months)
Riva Hotel / Riva Park (Sunny Beach, Bulgaria), Київ (Готельно-ресторанний бізнес)

•Managed daily and nightly front desk operations, room assignments, and registration for individual guests and large organized tour groups (60–80 guests per arrival).
•Utilized Clock Evolution 9.0.0 PMS for reservations, guest profile management, billing, and financial report generation during high-occupancy periods.
•Resolved guest complaints and emergency inquiries efficiently, maintaining high standards of service and customer satisfaction.
•Handled cash/card transactions, shift handovers, and administrative documentation with high precision.
•Received formal Recommendation Letter from General Management highlighting reliability, stress tolerance, and exceptional communication skills.

Програміст WordPress

from 10.2022 to 10.2025 (3 years)
freelancer, Дистанційно (IT)

- Developed and launched WordPress websites based on client requirements.
- Customized themes, plugins, and responsive layouts for different devices.
- Maintained and updated websites, optimized performance, and fixed technical issues.

Content Manager

from 01.2021 to 05.2022 (1 year 5 months)
IncoreSoft, Дистанційно (IT)

•Prepared user guides, technical manuals, and product descriptions in English, Ukrainian, and Russian.
•Collaborated with software developers and designers on website localization (HTML/PHP code integration) and user experience improvement.

Education

G. V. Kurdyumov Institute for Metal Physics, NAS of Ukraine

Physics, Київ
Higher, from 2005 to 2010 (5 years)

Candidate of Physical and Mathematical Sciences (Ph.D.) - (Awarded 2011)

Yuriy Fedkovich Chernivtsi National University

Physics, Чернівці
Higher, from 2000 to 2005 (5 years)

Master’s Degree in Physics

Additional education and certificates

Technical Translator, Yuriy Fedkovich Chernivtsi National University

2003- 2005, 2 роки

Knowledge and skills

• Clock Evolution
• Property Management System
• Adobe Photoshop
• HTML
• CSS
• ChatGPT
• WordPress
• Креативність
• Дисциплінованість
• Здатність до навчання
• Комунікабельність

Language proficiencies

• English — above average
• Ukrainian — fluent

References

Recommendation Letter available upon request

Recommendation Letter available upon request

General Manager, Hotel Riva / Riva Park, Sunny Beach, Bulgaria

Additional information

PROFESSIONAL SUMMARY
Detail-oriented, reliable, and communicative Front Desk Administrator with hands-on experience in high-capacity seasonal resort hotels. Proven track record of managing check-ins for large tour groups (60–80 people), handling guest relations, resolving complex situations with high emotional intelligence, and using Property Management Systems (Clock Evolution 9.0.0). Backed by an academic Ph.D. background, strong analytical capabilities, and technical proficiency.

KEY SKILLS & COMPETENCIES
• Hotel Management Software: Clock Evolution 9.0.0
• Languages: English (B1/B2 – Professional Working Proficiency), Ukrainian (Native), Russian (Native)
• Customer Service & Soft Skills: Conflict Resolution, High Workload Stress Management, Financial Responsibility, Team Coordination
• Technical Skills: AI tools (ChatGPT), Web Basics (HTML, CSS, JavaScript, React, Next.js, TailwindCSS), MS Office, Photo Editing (Adobe Photoshop)
• Driving License: Category B