Maksym

Maksym Kotliarov
AI Operations Assistant
Project Support, Research and Digital Content
Modena, Italy | Full-time remote | Available immediately | Telegram: @cottlem
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | WhatsApp: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Client operations professional moving into AI-enabled project support. Combines 6+ years of customer-facing
experience and team coordination with AI-assisted web and Telegram projects. Skilled in structuring tasks,
researching unfamiliar topics, refining generated content and checking results against requirements.
CORE SKILLS
AI-assisted research and drafting, prompt writing and refinement, task breakdown, content review, process
documentation, spreadsheet support, project coordination, quality checks and remote communication.
SELECTED DIGITAL PROJECTS
Created AI-assisted web and Telegram projects, contributing to concepts, content, visual direction and iterative
improvements. Used structured instructions and repeated review to turn ideas into working digital experiences.
PROFESSIONAL EXPERIENCE
International Client Services Companies (NDA)
Sales and Retention Roles | Remote | Jan 2022 - Feb 2026
Retention Team Lead: Mar 2024 - Feb 2026 | Retention Manager: Sep 2023 - Feb 2024
Sales Team Lead: Mar - Aug 2023 | Retention Manager: Jun 2022 - Feb 2023
Sales Manager: Jan - May 2022
- Led teams of 7-8 agents, coordinated daily priorities and schedules, and tracked performance through CRM
records and spreadsheets.
- Built and trained a seven-person team that reached nearly 300% of target in its second month; created scripts
and onboarding checklists.
- Reviewed calls and performance indicators to identify recurring issues and turn them into practical coaching
actions.
- Managed international client communication, follow-ups and escalations, keeping records and next steps
organised.
British American Tobacco
Retail Sales Consultant | Ukraine | 2019 - 2021
Advised customers, communicated with international visitors in English and tracked sales and conversion
metrics. Regularly ranked among top sales performers.
TOOLS AND AI SKILLS
Business tools: amoCRM, Google Sheets, Microsoft Excel, Zoiper/VoIP, Slack, Rocket.Chat, email and
messaging platforms.
AI: Understand the purpose, capabilities and limitations of AI tools and how to select them for a task. Assistants
and research: ChatGPT, Gemini, Claude, Perplexity, DeepSeek, Grok, Qwen, Kimi. Coding and no-code:
Codex, Cursor, Claude Code, Copilot, Lovable; foundational understanding of n8n. Generative media:
Midjourney, Nano Banana, Suno, ElevenLabs, HeyGen, Synthesia, Kling, Veo, Higgsfield, Grok Imagine.
LANGUAGES AND EDUCATION
English: B2, professional working proficiency | Ukrainian and Russian: native | Italian: B1 | Polish: A1
General Secondary Education | Secondary School No. 5, Sokal, Ukraine | 2018