Maksym

Maksym Kotliarov
Truck Dispatcher
Entry-Level Freight Logistics and Client Coordination
Modena, Italy | Full-time remote | Available immediately | Telegram: @cottlem | US-market hours
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | WhatsApp: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
International client relations professional transitioning into US freight logistics, with 6+ years of customer-facing
experience and English B2. Brings negotiation, issue resolution, team coordination and CRM skills. Available for
US-market hours and ready for dispatcher training.
CORE SKILLS
International phone and email communication, negotiation, problem resolution, scheduling, follow-up
coordination, accurate record keeping, prioritisation, KPI tracking, remote collaboration and team support.
PROFESSIONAL EXPERIENCE
International Client Services Companies (NDA)
Sales and Retention Roles | Remote | Jan 2022 - Feb 2026
Retention Team Lead: Mar 2024 - Feb 2026 | Retention Manager: Sep 2023 - Feb 2024
Sales Team Lead: Mar - Aug 2023 | Retention Manager: Jun 2022 - Feb 2023
Sales Manager: Jan - May 2022
- Communicated with customers across Europe, Australia, Canada and the UK, handling negotiations,
follow-ups and complex service issues in English.
- Managed 15-20 active client relationships per day and maintained organised notes and next steps in
amoCRM.
- Resolved escalated issues and kept conversations focused on practical next steps under time pressure.
- Led teams of 7-8 agents, coordinated schedules and daily priorities, and monitored performance indicators.
- Recruited and trained a seven-person team; created scripts and checklists to support consistent
communication and independent work.
British American Tobacco
Retail Sales Consultant | Ukraine | 2019 - 2021
Advised customers, handled objections and supported international visitors in English. Regularly ranked among
top sales performers; completed a three-month remote calling assignment during COVID-19.
SELECTED DIGITAL PROJECTS
Built AI-assisted web and Telegram projects, developing confidence with new tools, structured task briefs and
practical troubleshooting.
TOOLS AND AI SKILLS
Business tools: amoCRM, Google Sheets, Microsoft Excel, Zoiper/VoIP, Slack, Rocket.Chat, email and
messaging platforms.
AI: Use AI for research, structured notes, drafting and spreadsheet assistance; check outputs against the task
and source information. Familiar with ChatGPT, Claude, Gemini and Perplexity, alongside AI-assisted digital
project workflows.
LANGUAGES AND EDUCATION
English: B2, professional working proficiency | Ukrainian and Russian: native | Italian: B1 | Polish: A1
General Secondary Education | Secondary School No. 5, Sokal, Ukraine | 2018