Rita

RITA EGBAZE
CUSTOMER SERVICE
REPRESENTATIVE

PROFILE SUMMARY
CONTACT Customer-focused and detail-oriented professional with strong
communication, problem-solving, and organizational skills. Experienced in
@rita16229 assisting customers, responding to inquiries, resolving issues, and providing a
[open contact info](look above in the "contact info" section) positive customer experience. Proficient in Google Workspace, Microsoft
[open contact info](look above in the "contact info" section) Office, and digital communication tools, with the ability to learn new CRM
platforms quickly. Reliable, empathetic, and committed to customer
21 ohonre
satisfaction, efficient support, and building positive customer relationships in a
remote or fast-paced work environment.

EDUCATION WORK EXPERIENCE
2021 - 2025 Broll Property Service (Remote) 2025
UNIVERSITY OF BENIN Customer representative
Bachelor of Plant Biology and Managed tenant and customer enquiries through email, live chat,
Biotechnology and digital communication channels, providing timely and
GPA: 3.5/ 4.5 professional assistance.
Assisted tenants and clients with property onboarding, account
setup, service requests, and platform navigation.
Coordinated the resolution of maintenance requests, property-
CERTIFICATIONS related concerns, and service issues, escalating complex matters
UDEMY when necessary.
Great Customer Service, Used Microsoft Teams for team communication, property-related
Customer Experience updates, meetings, and coordinating issue resolution.
Customer Support Used HubSpot to maintain customer and tenant records, track
enquiries, document interactions, and manage follow-ups.
Project Integration Organized property information, tenant records, tasks,
Management : PMP documentation, workflows, and support resources using Notion.
Certification

SKILLS VDX Logistics (Remote ) 2025 - 2026
Communication Customer support / Dispatcher
Time Management Coordinated daily schedules, service requests, and assignments to
ensure tasks were completed efficiently and on time.
Task prioritization
Received and processed customer requests through phone, email,
Organization live chat, and digital communication channels.
CRM management Assigned jobs and coordinated field personnel based on
availability, location, priority, and customer requirements.
Computer Skills
Monitored ongoing assignments and followed up with personnel
Issue resolution to track progress and provide timely updates to customers.
Follow up management Maintained records of jobs, schedules, customer requests, service
updates, and completed assignments.
LANGUAGES Used HubSpot to record customer interactions, track requests,
English ( fluent C2) document follow-ups, and maintain customer information.