Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20631640/

Work experience

Supply Chain Coordinator

from 11.2023 to 10.2026 (3 years)
VChain, Warsaw (Транспорт, логістика)

I was responsible for arranging freight bookings within Sweden, from Sweden to other European countries, and worldwide. I selected the best carriers for the company’s clients in accordance with their preferences and requirements. I maintained, saved customs declarations for clients and sent invoices and PODs (Proof of Delivery) to the company’s clients on a daily basis. I used English directly throughout the working day and handled daily incoming and outgoing calls with company’s clients. Frequent consultations directly with the Swedish part of the Vchain team regarding improvements to the service for the company’s clients, and discussions on approaches to working with new clients. Handling enquiries from clients and their suppliers via email and phone, advising on the best carriers based on the client’s requirements and the urgency of their shipment. Providing quotes and lead times for potential client enquiries, and making proposals for Standard and Express deliveries from various carriers. Providing express shipments day to day updates, directly contacting the carriers by phone, email or chat. Worked remotely from Kyiv and at the office in Warsaw.

Customer Service Specialist

from 02.2020 to 08.2023 (3 years 7 months)
Global Bilgi, Київ (Телекомунікації, зв'язок)

I worked on the Glovo project, resolving courier issues via chat and email, and assisting partners and customers with ongoing orders difficulties using shortcuts and direct communication. I have experience working in the Ukrainian, Kyrgyz and Belarusian markets. I conducted surveys of partners (establishments) regarding the quality of their collaboration with Glovo. From October 2022, I began taking calls directly from Glovo partners, resolving issues regarding current orders and financial matters over the phone. Where necessary, I actively used English to assist foreign customers and couriers. During my time at the company, I have repeatedly received individual and team awards on a monthly and quarterly basis. As a result of my long-term collaboration, I received certificates for two quarterly project stars, as well as seven monthly project stars and the title of ‘Glovers’ Idol’. I have also been part of various teams that were awarded the titles of ‘Best Team of the Month’ and ‘Best Team of the Quarter’.

Financial Adviser

from 09.2019 to 02.2020 (6 months)
Data Group, Київ (Фінанси, банки, страхування)

I worked on a project "Oschadbank" JSC. I provided telephone advice to customers on banking products, benefits and subsidies. I also have experience working on the ‘Soft Collection’ line, making outbound calls and reminding customers to settle overdue debts on their payment cards (Credit Line).

Customer Service Specialist

from 03.2019 to 07.2019 (5 months)
Teleperformance, Київ (Телекомунікації, зв'язок)

I worked on the Glovo project, resolving issues for couriers, customers and partners via chat, email and phone calls, using shortcuts and informal communication, as well as providing information on the current status of orders and general information about the service. I was one of the first to have the opportunity to work in Glovo’s new market, namely the city of Almaty, Kazakhstan. I gained experience working night shifts, with some shifts lasting until 1.00 am.

Merchandiser

from 01.2018 to 03.2018 (3 months)
Маркінформ 1, ТОВ, Київ (Маркетинг, реклама, PR)

Stocking shelves in accordance with the layout plans, monitoring best by dates and stock levels, specifically for the ‘Opillya’, ‘Lavka Traditsiy’ and other brands. Keeping records of stock levels before and after my work in the special app, and taking photos of the work completed.

Foot Courier

from 06.2017 to 09.2017 (4 months)
Meest, Київ (Транспорт, логістика)

Delivery of parcels from Ali Express, Bon Prix, Xiaomi and La Moda from the branch to the customer’s exact address along the designated route in a walking mode. I have worked in various districts of Kyiv. I developed skills in communicating with customers and negotiated the exact time and place for the customer to collect their parcels. I recorded successful parcel deliveries or any delivery issues in a dedicated app.

Ice-cream Seller

from 07.2016 to 08.2016 (2 months)
Ice Cream Stand, Київ (Роздрібна торгівля)

My first job experience offered by a friend, was selling ice cream in a private ice-cream stand (shop) on the street. Selling ‘Try Vedmedi’ ice cream and marmalade sweets, advising customers on the different flavours.

Education

National Transport University

Organisation of International Transportation, Київ
Higher, from 2016 to 2019 (3 years)

Transport Economical College

Organisation of Transport Operations and Management in the Road Transport Sector, Київ
Specialized secondary, from 2012 to 2016 (4 years)

Gymnasium # 178

Київ
Secondary, from 2003 to 2012 (9 years)

Additional education and certificates

London School of English (LSE)

2010 - 2016

German Language Centre "Berlin"

2019 - 2020

Knowledge and skills

• Дисциплінованість
• Здатність до навчання
• Уважність
• Цілеспрямованість
• Неконфліктність
• Пунктуальність
• Адаптивність
• Чесність
• Ведення онлайн-чатів
• Самомотивація
• Грамотна усна та письмова мова
• Організованість
• Доброзичливість
• Ведення CRM

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — average
• Polish — beginner
• Italian — beginner

References

Natalia Holdovaniuk

Natalia Holdovaniuk

Operations Manager, Vchain

Additional information

I’m looking for a job where I can put my knowledge to good use, gain new experience and have opportunities for career progression. Among my hobbies, I’d like to highlight that I practise yoga daily, enjoy watching sports and travelling. I love playing table tennis and darts. I hold a Category B driving licence. I have been studying English for a long time and currently consume English-language content daily on YouTube and all other social media platforms. Nowadays i am practicing Polish and Italian language daily on Duolingo app. I am ready to learn and acquire new skills from scratch. I always come up with ideas for improving work processes and ensuring they’re carried out efficiently. I believe that in the workplace, one should be non-confrontational, carry out one’s duties professionally and provide the company’s clients with comprehensive support. Currently I'm located in Warsaw and living here.