Ганна

HANNA SHYSHMAN
Key Account Manager | Customer Success Manager
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Odesa, Ukraine | Open to Remote

PROFILE
Account Management professional with experience managing a portfolio of YouTube partners, building long-term relationships, and
developing growth strategies. Skilled in analyzing performance data, identifying growth opportunities, and recommending tailored
solutions. Experienced in cross-functional collaboration, with a customer-centric approach and a strong analytical mindset focused
on sustainable growth.

SKILLS
Proactive Account Management | Customer Success & Retention | Account Growth & Expansion | Consultative Selling | KPI &
Performance Analysis | Cross-functional Collaboration

TOOLS & LANGUAGES
Tools: HubSpot CRM, Google Workspace, Microsoft Office, Confluence, ClickUp, Trello, Slack, Zoom
AI Tools: ChatGPT, Gemini, Claude
Languages: English — C1, Ukrainian — C2, Russian — C2

WORK EXPERIENCE
Key Account Manager Jul 2025 – Apr 2026
AIR Media Tech | ScaleLab
• Managed a portfolio of key YouTube partner accounts as the primary point of contact, building and maintaining long-term
strategic relationships.
• Developed individual growth strategies for partner channels based on their performance, content, and goals.
• Analyzed channel and video performance metrics, including CTR, audience retention, views, watch time, impressions, and traffic
sources, to identify optimization opportunities.
• Onboarded new partners and provided coaching on the company's platform and services to support sustainable channel growth.
• Identified partner needs and recommended relevant company products and solutions using a consultative approach, creating
opportunities for upselling and cross-selling.
• Collaborated with internal teams to resolve partner issues and address obstacles to channel growth.
• Collected partner feedback and market insights to inform product and service improvements.
Moderation Manager Dec 2024 – Jun 2025
AIR Media Tech | ScaleLab
• Moderated network channels to ensure platform safety, policy compliance, and high-quality content standards.
• Conducted risk assessments and actively managed high-risk partners and channels.
• Monitored channel onboarding and ensured compliance with YouTube policies and internal company regulations.
• Performed regular segmentation and portfolio analysis of network channels to optimize management strategies.
• Conducted channel scoring and compliance evaluations to determine eligibility for company services and products.
Corporate English Teacher Apr 2023 – Oct 2024
Yappi Corporate
• Taught individual and group English classes for company employees, tailoring lessons to their professional needs and proficiency
levels.
• Assessed language skills, tracked progress, and gave constructive feedback.
English Teacher Jan 2022 – Apr 2023
Englishdom | JustSchool
• Delivered individual English lessons to students of different ages and levels, adapting content to each learner's goals.
• Tracked progress and gave structured feedback, using interactive methods and multimedia tools.

EDUCATION
BA in Philology. Germanic languages and literatures (including translation), primary – English
Odesa I.I. Mechnikov National University, Odesa Sep 2020 – Jun 2024