Danyyl

DANIIL
CONTACTS
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BRYLOV
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TG @smeergl
Bucharest, Romania

EXPERIENCE
Technical Support Specialist (Nov 2023 – Jan 2025)
Provided live chat support to international users of an iGaming platform and closed 120–150 chats a
day on average. Handled account, payment and withdrawal questions, and worked with important
clients where the goal was to keep them on the platform, which meant dealing with complaints calmly
and finding a solution the customer was happy with. When an issue was technical, I checked it in
browser DevTools and Cloudflare to see whether the problem was on the front end or the back end. I
tracked cases in Jira, using statuses, priorities and JQL, and passed complex ones to the right team with
all the details so the customer didn’t have to explain twice

Direct Sales Representative (Feb 2025 – April 2026)
Worked in direct sales in high-traffic tourist areas, approaching a constant flow of new people every
day, many of them foreign visitors. Conversations were in English and had to start from zero with
people who weren’t expecting or looking for anything, so I learned to catch attention in the first
seconds and adjust my pitch to each person. Consistently met daily targets and KPIs, using a personal
approach instead of a script, which raised engagement and the share of people who agreed to support
the offer. This built my resilience to rejection, my ability to hold a conversation and my speed in making
decisions under time pressure

Truck Dispatcher (May 2026 – Present)
Worked as a truck dispatcher for a US freight company with a large database of loads and drivers. I
searched for suitable loads, called drivers to agree on terms and helped them set a realistic market
rate, then negotiated each load with the broker. I used the company’s internal CRM to collect all the
information on a load and followed it from booking to unloading. Daily targets were 60–80 quotes to
brokers and 150–200 calls, and I answered brokers and drivers almost immediately.

KEY SKILLS
Live chat support (multiple chats at once) • Zendesk, Jira, internal CRM • Account, payment and
withdrawal inquiries • Technical troubleshooting (DevTools, HTTP, Cloudflare) • Complaint
handling and player retention • Emotional intelligence and empathy • Attention to detail •
Multitasking under pressure • Rotating and night shifts

LANGUAGES EDUCATION

• English - Upper-Intermediate (B2+) Technical University of Bucharest
• Russian - Native/Fluent 2023-2027 Civil Engineering in English
• Ukrainian - Native/Fluent
• Romanian - Intermediate (B1+)