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Customer support representative
- Considering positions:
- Customer support representative, спеціаліст техпідтримки, спеціаліст служби підтримки, Support manager, консультант клієнтської підтримки
- City of residence:
- Sumy
- Ready to work:
- Remote
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Daria Bondar
Customer Support Specialist | Recruiter
Sumy, Ukraine | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Customer Support and Recruitment Specialist with 4+ years of experience in international companies. Skilled in multilingual communication, CRM systems (amoCRM, Zoho CRM, Intercom), candidate sourcing, and customer service.
WORK EXPERIENCE
Customer Support Specialist | All Right
October 2024 – October 2026 (position made redundant)
• Provided customer support by phone in English.
• Communicated with customers via chat in multiple languages using AI-assisted tools.
• Processed refunds, handled customer requests, and resolved issues.
• Consulted students and parents about the platform and learning process.
• Worked with amoCRM, Zoho CRM, and Intercom.
• Worked with Voicer, a feedback collection platform with analytics tools.
• Supported sales and improved customer satisfaction.
Recruiter / Chat Operator | 360 Agency Middle East
October 2021 – September 2024
• Recruited candidates for hospitality positions in the UAE.
• Communicated with international candidates in English.
• Screened CVs and sourced candidates through LinkedIn.
• Supported candidates throughout the recruitment process.
EDUCATION
Bachelor's degree in International Economic Relations
Ukrainian Academy of Banking | 2018 – 2022
SKILLS
Customer Support, Customer Success, Email & Chat Support, Sales Support, Candidate Sourcing, Recruitment, CRM, amoCRM, Zoho CRM, Intercom, Voicer, Slack, LinkedIn
LANGUAGES
Ukrainian – Native | Russian – C2 | English – B1
Customer Support Specialist | Recruiter
Sumy, Ukraine | [
PROFESSIONAL SUMMARY
Customer Support and Recruitment Specialist with 4+ years of experience in international companies. Skilled in multilingual communication, CRM systems (amoCRM, Zoho CRM, Intercom), candidate sourcing, and customer service.
WORK EXPERIENCE
Customer Support Specialist | All Right
October 2024 – October 2026 (position made redundant)
• Provided customer support by phone in English.
• Communicated with customers via chat in multiple languages using AI-assisted tools.
• Processed refunds, handled customer requests, and resolved issues.
• Consulted students and parents about the platform and learning process.
• Worked with amoCRM, Zoho CRM, and Intercom.
• Worked with Voicer, a feedback collection platform with analytics tools.
• Supported sales and improved customer satisfaction.
Recruiter / Chat Operator | 360 Agency Middle East
October 2021 – September 2024
• Recruited candidates for hospitality positions in the UAE.
• Communicated with international candidates in English.
• Screened CVs and sourced candidates through LinkedIn.
• Supported candidates throughout the recruitment process.
EDUCATION
Bachelor's degree in International Economic Relations
Ukrainian Academy of Banking | 2018 – 2022
SKILLS
Customer Support, Customer Success, Email & Chat Support, Sales Support, Candidate Sourcing, Recruitment, CRM, amoCRM, Zoho CRM, Intercom, Voicer, Slack, LinkedIn
LANGUAGES
Ukrainian – Native | Russian – C2 | English – B1
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The candidate's resume is posted at https://www.work.ua/resumes/20647708/