Ярослав

Yaroslav Serdiuk
Location: Remote
Availability: EU time — from 15:00 UA time | US time — from 8:00 AM CST
Languages: English — B2 | Ukrainian — Native | Russian — Native

PROFESSIONAL SUMMARY
B2B Sales and Business Development professional with 8+ years of experience in sales, client management, and remote
operations. Experienced in managing sales teams, building long-term client relationships, handling negotiations, and improving
sales processes in international business environments.

CORE SKILLS
B2B Sales & Negotiations • Sales Team Leadership & Coaching • Sales Performance Monitoring • Full Sales Cycle & Account
Management • CRM Systems & Sales Pipeline Management • Business Development • Client Success & Retention • Contract
Negotiation & Documentation • Cross-border Communication • Remote Work & Autonomy

PROFESSIONAL EXPERIENCE
Sales Team Lead
Bazar.Club | May 2026 – October 2026
• Supervised the sales team’s day-to-day work and monitored performance against sales targets.
• Tracked leads, follow-ups, and pipeline activity in the CRM to support consistent sales execution.
• Coached sales representatives, provided feedback, and supported ongoing skills development.
• Reviewed team performance and helped resolve issues affecting lead processing and conversion.
• Supported sales process improvements and helped maintain team standards and accountability.

Client Success / Case Manager (Remote)
Hamilton Logistics Inc. | U.S. Market | January 2025 – December 2025
• Managed English-speaking clients from initial consultation to case resolution.
• Conducted paid consultations, handled objections, and guided clients through decision-making.
• Coordinated complex cases involving attorneys, courts, and administrative authorities.
• Prepared documentation, reports, and regular updates for clients and management.
• Worked with immigrant clients, navigating language and cultural barriers.
• Contributed to improving client acquisition and communication processes.

Head of Sales Department (Remote)
Merko Ehitus | International B2B Construction & Infrastructure | December 2020 – January 2024
• Promoted from Sales Manager to Head of Sales based on performance.
• Led B2B sales operations across multiple Eastern European markets.
• Closed mid-market B2B deals with an average ticket of $3.5k+.
• Built long-term partnerships with corporate clients for repeat, multi-project cooperation.
• Managed the sales cycle, including lead handling, negotiations, contracts, invoicing, and project delivery.
• Worked with legal and finance teams on contract documentation and compliance.
• Supported CRM implementation and optimization for sales tracking and forecasting.
• Worked fully remotely in an international business environment.

Sales Manager
Studio Moderna | 2017 – 2020
• Conducted cold and warm outbound B2C sales calls.
• Built customer relationships and supported repeat sales.
• Maintained customer loyalty through personalized communication.
• Consistently met and exceeded sales targets.

WORK PREFERENCES
Remote work only • International, English-speaking teams • Roles with responsibility, ownership, and growth opportunities

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